Caseware Cloud Outage History
Caseware Cloud is up right nowPingoru has recorded 108 incidents for Caseware Cloud: 105 in the last 12 months and 30 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 334 of 720 (46%) |
| May 2026 | 21 | 744 of 744 (100%) |
| June 2026 | 20 | 720 of 720 (100%) |
| July 2026 | 13 | 114 of 744 (15%) |
| August 2026 | 8 | 13 of 744 (2%) |
| September 2026 | 18 | 704 of 720 (98%) |
| October 2026 | 3 | 76 of 523 (14%) |
Incidents, newest first
Minor October 21, 2026 Caseware Cloud Website, Unavailable for All users 43m Caseware Cloud Service, Caseware Cloud Service, Caseware Cloud Service, Caseware Cloud Service and 1 more
Started Oct 21, 2026, 02:11 PM UTC· resolved Oct 21, 2026, 02:55 PM UTC
- investigating Oct 21, 2026, 02:11 PM UTC
We are aware of the PHP2Shell. While Caseware Cloud does not leverage PHP we are confident our platforms and systems are not affected, our team performing a comprehensive review to ensure the protection of systems and data. As part of this response, some documentation pages may temporarily be taken offline while our Engineering and Security teams complete remediation. During this time, you may be unable to access some documentation content. Impact: Documentation pages only. The Caseware Cloud application and your data are not affected. We apologize for the inconvenience and will post an update as soon as we have more information.
Minor October 15, 2026 Cloud-based Engagement Solutions, Degraded Performance for United States users 1h Cloud-based Engagement Solutions
Started Oct 15, 2026, 05:46 PM UTC· resolved Oct 15, 2026, 06:47 PM UTC
- investigating Oct 15, 2026, 05:46 PM UTC
We are investigating an issue affecting document generation and downloads in the US region. Some users may experience issues when generating PDF, Word, or Reference Copy files. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.
- investigating Oct 15, 2026, 05:50 PM UTC
We are continuing to investigate this issue.
- identified Oct 15, 2026, 06:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 15, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2026, 06:47 PM UTC
This incident has been resolved.
Minor October 13, 2026 Cloud-based Engagement Solutions, Degraded Performance for Europe 3h 18m Cloud-based Engagement Solutions
Started Oct 13, 2026, 11:17 AM UTC· resolved Oct 13, 2026, 02:35 PM UTC
- investigating Oct 13, 2026, 11:17 AM UTC
We are experiencing a Degraded Performance impacting Cloud-based Engagement Solutions for Europe. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.
- monitoring Oct 13, 2026, 11:45 AM UTC
The issue is no longer impacting our services. We will continue to monitor the systems and apply the necessary preventive measures.
- resolved Oct 13, 2026, 02:35 PM UTC
This incident has been resolved.
Notice September 25, 2026 Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific 8d 11h SmartSync Cloud Service
Started Sep 25, 2026, 06:02 AM UTC· resolved Oct 03, 2026, 05:31 PM UTC
- scheduled Sep 25, 2026, 06:02 AM UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.
- scheduled Oct 03, 2026, 04:01 PM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress Oct 03, 2026, 05:01 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed Oct 03, 2026, 05:31 PM UTC
The scheduled maintenance has been completed.
Notice September 25, 2026 Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe 8d 16h SmartSync Cloud Service, SmartSync Cloud Service
Started Sep 25, 2026, 06:01 AM UTC· resolved Oct 03, 2026, 10:31 PM UTC
- scheduled Sep 25, 2026, 06:01 AM UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.
- scheduled Oct 03, 2026, 09:01 PM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress Oct 03, 2026, 10:01 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed Oct 03, 2026, 10:31 PM UTC
The scheduled maintenance has been completed.
Notice September 25, 2026 Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States 8d 1h SmartSync Cloud Service, SmartSync Cloud Service
Started Sep 25, 2026, 06:00 AM UTC· resolved Oct 03, 2026, 07:31 AM UTC
- scheduled Sep 25, 2026, 06:00 AM UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.
- scheduled Oct 03, 2026, 06:00 AM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress Oct 03, 2026, 07:01 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed Oct 03, 2026, 07:31 AM UTC
The scheduled maintenance has been completed.
Minor September 17, 2026 Caseware Cloud Service, Degraded Performance for Europe users 2h 13m Caseware Cloud Service
Started Sep 17, 2026, 06:25 AM UTC· resolved Sep 17, 2026, 08:38 AM UTC
- investigating Sep 17, 2026, 06:25 AM UTC
We are experiencing a Degraded Performance of our Caseware Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Sep 17, 2026, 07:17 AM UTC
The has been identified and it is only affecting a portion of the login attempts to Caseware Cloud. Our teams are actively working on remediation efforts to restore service stability. An update will be provided within the hour. We apologize for any inconvenience and appreciate your patience.
- monitoring Sep 17, 2026, 07:48 AM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 17, 2026, 08:38 AM UTC
Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Minor September 8, 2026 Cloud-based Engagement Solutions, Degraded Performance for US region(s) 50m Cloud-based Engagement Solutions
Started Sep 08, 2026, 06:00 PM UTC· resolved Sep 08, 2026, 06:51 PM UTC
- investigating Sep 08, 2026, 06:00 PM UTC
We are currently aware of an issue affecting the Cloud-based Engagement Solutions where users are unable to print to PDF or print to DOCX in Financial Statements and Letters. Our team is actively investigating the issue and working to restore normal access as quickly as possible. We apologize for the disruption and appreciate your patience while we work through this. We will provide a further update once more information is available.
- monitoring Sep 08, 2026, 06:24 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 08, 2026, 06:51 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Minor September 1, 2026 Caseware Cloud Service, Degraded Performance for Australian users 45m Caseware Cloud Service
Started Sep 01, 2026, 10:58 PM UTC· resolved Sep 01, 2026, 11:44 PM UTC
- investigating Sep 01, 2026, 10:58 PM UTC
We are currently aware of an issue affecting the Cloud Financials application where users may receive a “License expired” error message when attempting to access the application, despite the license being valid and not expired. Our team is actively investigating the issue and working to restore normal access as quickly as possible. We apologize for the disruption and appreciate your patience while we work through this. We will provide a further update once more information is available.
- monitoring Sep 01, 2026, 11:23 PM UTC
The Cloud Financials application has resumed normal activity for Australian users. We are actively monitoring the service to ensure there are no residual issues. We will continue to monitor the situation and provide further updates as necessary.
- resolved Sep 01, 2026, 11:44 PM UTC
The Cloud Financials application has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Major August 31, 2026 SmartSync Cloud Service, Partial Outage for United States users 35m SmartSync Cloud Service
Started Aug 31, 2026, 06:55 PM UTC· resolved Aug 31, 2026, 07:31 PM UTC
- investigating Aug 31, 2026, 06:55 PM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Aug 31, 2026, 07:23 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Aug 31, 2026, 07:31 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Minor August 14, 2026 Cloud-based Engagement Solutions, Degraded Performance for all regions 8h 32m Cloud-based Engagement Solutions, Cloud-based Engagement Solutions, Cloud-based Engagement Solutions, Cloud-based Engagement Solutions
Started Aug 14, 2026, 07:12 PM UTC· resolved Aug 15, 2026, 03:45 AM UTC
- investigating Aug 14, 2026, 07:12 PM UTC
We are experiencing a Degraded Performance impacting Cloud-based Engagement Solutions across all regions. The save action on any MS Office documents is not working as intended. Our teams are actively working, and implementing the necessary corrective actions. Please avoid actively working on any MS Office documents, or try to save them locally until the issue has been addressed. An update will be provided within the hour.
- identified Aug 14, 2026, 08:15 PM UTC
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution. Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed. We apologise for any inconvenience!
- identified Aug 14, 2026, 09:11 PM UTC
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and we are continuing to work on implementing a permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed. We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.
- identified Aug 14, 2026, 10:17 PM UTC
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and we are continuing to work on implementing a permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed. We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.
- identified Aug 14, 2026, 11:15 PM UTC
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively deploying a permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved. We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
- identified Aug 15, 2026, 12:14 AM UTC
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively deploying a permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved. We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
- identified Aug 15, 2026, 01:15 AM UTC
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively testing the permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved. We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
- identified Aug 15, 2026, 02:13 AM UTC
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively testing the permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved. We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
- identified Aug 15, 2026, 03:13 AM UTC
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively doing the latest testing to the permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved. We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
- monitoring Aug 15, 2026, 03:24 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 15, 2026, 03:24 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 15, 2026, 03:45 AM UTC
This incident has been resolved.
Minor August 12, 2026 Verity Service, Degraded Performance for Europe users 35m Data Analytics Platform
Started Aug 12, 2026, 12:42 PM UTC· resolved Aug 12, 2026, 01:18 PM UTC
- investigating Aug 12, 2026, 12:42 PM UTC
We are experiencing a Degraded Performance impacting Verity Service in Europe region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour.
- identified Aug 12, 2026, 12:55 PM UTC
We are experiencing a Degraded Performance impacting Verity Service in Europe region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour.
- monitoring Aug 12, 2026, 01:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2026, 01:18 PM UTC
This incident has been resolved.
Minor August 10, 2026 SmartSync Cloud Service, Degraded Performance for Asia Pacific users 38m SmartSync Cloud Service
Started Aug 10, 2026, 11:44 PM UTC· resolved Aug 11, 2026, 12:23 AM UTC
- investigating Aug 10, 2026, 11:44 PM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Aug 11, 2026, 12:04 AM UTC
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
- monitoring Aug 11, 2026, 12:09 AM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Aug 11, 2026, 12:23 AM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Minor August 10, 2026 SmartSync Cloud Service, Degraded Performance for United States users 27m SmartSync Cloud Service
Started Aug 10, 2026, 06:58 PM UTC· resolved Aug 10, 2026, 07:26 PM UTC
- investigating Aug 10, 2026, 06:58 PM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Aug 10, 2026, 07:20 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Aug 10, 2026, 07:26 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Critical August 10, 2026 SmartSync Cloud Service, Major Outage for Asia Pacific users 37m SmartSync Cloud Service
Started Aug 10, 2026, 05:49 PM UTC· resolved Aug 10, 2026, 06:27 PM UTC
- investigating Aug 10, 2026, 05:49 PM UTC
We are experiencing a Major Outage of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Aug 10, 2026, 06:10 PM UTC
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
- monitoring Aug 10, 2026, 06:26 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Aug 10, 2026, 06:50 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Major August 4, 2026 Caseware Cloud Service, Partial Outage for United States users 40m Caseware Cloud Service
Started Aug 04, 2026, 03:30 PM UTC· resolved Aug 04, 2026, 04:11 PM UTC
- investigating Aug 04, 2026, 03:30 PM UTC
We are experiencing a Partial Outage of our Caseware Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Aug 04, 2026, 03:50 PM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Aug 04, 2026, 04:11 PM UTC
Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Minor July 30, 2026 Verity Service for Excel, Degraded Performance for Canada, Europe and United States users 1h 35m Data Analytics Platform, Data Analytics Platform, Data Analytics Platform
Started Jul 30, 2026, 02:04 PM UTC· resolved Jul 30, 2026, 03:40 PM UTC
- investigating Jul 30, 2026, 02:04 PM UTC
We are experiencing a Degraded Performance impacting Verity Service for Excel in Canada, Europe and United States region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour.
- identified Jul 30, 2026, 03:04 PM UTC
We are experiencing a Degraded Performance impacting Verity Service in Canada, Europe and United States region(s). The root cause has been identified, and our teams are actively working on remediation efforts to restore service stability. An update will be provided within the hour. We apologize for any inconvenience and appreciate your patience.
- monitoring Jul 30, 2026, 03:19 PM UTC
We are experiencing a Degraded Performance impacting Verity Service in Canada, Europe and United States region(s). The root cause was identified, and corrective actions have been successfully implemented. Service has returned to normal operation, and we continue to monitor the environment to ensure stability. An update will be provided within the hour. We apologize for any inconvenience and appreciate your patience.
- resolved Jul 30, 2026, 04:19 PM UTC
The issue affecting Verity Service in the Canada, Europe, and United States regions has been resolved. The root cause was identified, and corrective actions were successfully implemented. Service has returned to normal operation, and our teams have confirmed stability across the affected regions. We will continue to monitor the environment to ensure service remains healthy. We apologize for any inconvenience and appreciate your patience throughout this incident.
Minor July 16, 2026 Caseware Cloud Service, Degraded Performance for United States users 2h 2m Caseware Cloud Service
Started Jul 16, 2026, 02:20 PM UTC· resolved Jul 16, 2026, 04:23 PM UTC
- investigating Jul 16, 2026, 03:26 PM UTC
We are experiencing a Degraded Performance of our Caseware Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Jul 16, 2026, 03:33 PM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 16, 2026, 08:01 PM UTC
Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Major July 14, 2026 SmartSync Cloud Service, Partial Outage for Canada users 1h 23m SmartSync Cloud Service
Started Jul 14, 2026, 07:50 PM UTC· resolved Jul 14, 2026, 09:14 PM UTC
- investigating Jul 14, 2026, 07:50 PM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Canada region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Jul 14, 2026, 08:55 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 14, 2026, 09:14 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Minor July 14, 2026 Cloud-based Engagement Solutions, Degraded Performance for Asia Pacific users 2h 12m Cloud-based Engagement Solutions
Started Jul 14, 2026, 04:30 AM UTC· resolved Jul 14, 2026, 06:42 AM UTC
- investigating Jul 14, 2026, 04:30 AM UTC
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Jul 14, 2026, 04:49 AM UTC
Continuing to investigate the outage of our Cloud-based Engagement Solutions Service. At this point we are planning to perform an emergency maintenance by 01:30 AM EST, we will keep you informed as new information becomes available.
- identified Jul 14, 2026, 04:56 AM UTC
Continuing to investigate the outage of our Cloud-based Engagement Solutions Service. At this point we are planning to perform an emergency maintenance between 05:30 to 05:40 UTC. Users may experience downtime during this period, we will keep you informed as new information becomes available.
- monitoring Jul 14, 2026, 05:58 AM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- monitoring Jul 14, 2026, 06:00 AM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 14, 2026, 06:42 AM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Major July 13, 2026 Cloud-based Engagement Solutions -PDF generation & Reference copy, Degraded Performance for United States users 52m Cloud-based Engagement Solutions
Started Jul 13, 2026, 09:39 PM UTC· resolved Jul 13, 2026, 10:31 PM UTC
- investigating Jul 13, 2026, 09:39 PM UTC
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions affecting PDF generation & Reference copy, primarily impacting the US region(s). Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Jul 13, 2026, 10:31 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jul 13, 2026, 10:31 PM UTC
This incident has been resolved.
Minor July 10, 2026 Cloud-based Engagement Solutions, Degraded Performance for Europe, United Kingdom users 2h 29m Cloud-based Engagement Solutions, Cloud-based Engagement Solutions
Started Jul 10, 2026, 01:18 PM UTC· resolved Jul 10, 2026, 03:48 PM UTC
- investigating Jul 10, 2026, 01:18 PM UTC
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Jul 10, 2026, 02:18 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 10, 2026, 03:26 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 10, 2026, 03:48 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Major July 8, 2026 Verity Service, Partial Outage for Canada and United States users 1h 10m Data Analytics Platform, Data Analytics Platform
Started Jul 08, 2026, 02:07 PM UTC· resolved Jul 08, 2026, 03:17 PM UTC
- investigating Jul 08, 2026, 02:49 PM UTC
We are experiencing a Partial Outage impacting Verity Service in Canada and United States region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience and appreciate your patience.
- monitoring Jul 08, 2026, 02:55 PM UTC
We are experiencing a Partial Outage impacting Verity Service in Canada and United States region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience and appreciate your patience.
- resolved Jul 08, 2026, 03:17 PM UTC
We are experiencing a Partial Outage impacting Verity Service in Canada and United States region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience and appreciate your patience.
Minor July 1, 2026 Cloud-based Engagement Solutions, Carry Forward Function Degradation for United States Users 36m Cloud-based Engagement Solutions
Started Jul 01, 2026, 06:37 PM UTC· resolved Jul 01, 2026, 07:13 PM UTC
- investigating Jul 01, 2026, 06:37 PM UTC
We are experiencing a Degraded Performance affecting our Cloud-based Engagement Solutions, specifically impacting the carry forward process in the US region. Users may encounter errors when attempting to carry forward engagements, where the engagement appears as invalid and subsequently disappears. Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Jul 01, 2026, 06:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 01, 2026, 06:54 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 01, 2026, 06:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 01, 2026, 07:13 PM UTC
This incident has been resolved. We apologize for any inconvenience.
Major June 24, 2026 Cloud-based Engagement Solutions - DAS binders, Partial Outage for United States users 19h 40m Cloud-based Engagement Solutions
Started Jun 24, 2026, 01:27 PM UTC· resolved Jun 25, 2026, 09:08 AM UTC
- investigating Jun 24, 2026, 01:27 PM UTC
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions affecting DAS binders, primarily impacting the US region(s). Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Jun 24, 2026, 01:54 PM UTC
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions affecting DAS binders, primarily impacting the US region(s). Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Jun 24, 2026, 02:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 02:20 PM UTC
This incident has been resolved.