Caseware Cloud incident
SmartSync Cloud Service, Major Outage for Asia Pacific users
Caseware Cloud experienced a critical incident on August 10, 2026 affecting SmartSync Cloud Service, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2026, 05:49 PM UTC
We are experiencing a Major Outage of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Aug 10, 2026, 06:10 PM UTC
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
- monitoring Aug 10, 2026, 06:26 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Aug 10, 2026, 06:50 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.