Caseware Cloud incident

SmartSync Cloud Service, Partial Outage for United States users

Major Resolved View vendor source →

Caseware Cloud experienced a major incident on August 31, 2026 affecting SmartSync Cloud Service, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 06:55 PM UTC
Resolved
Aug 31, 2026, 07:31 PM UTC
Duration
35m
Detected by Pingoru
Aug 31, 2026, 06:55 PM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating Aug 31, 2026, 06:55 PM UTC

    We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Aug 31, 2026, 07:23 PM UTC

    SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved Aug 31, 2026, 07:31 PM UTC

    SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.