Caseware Cloud incident

Cloud-based Engagement Solutions, Degraded Performance for Europe

Caseware Cloud experienced a minor incident on October 13, 2026 affecting Cloud-based Engagement Solutions, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started: Oct 13, 2026, 11:17 AM UTC
Resolved: Oct 13, 2026, 02:35 PM UTC
Duration: 3h 18m
Detected by Pingoru: Oct 13, 2026, 11:17 AM UTC

Affected components

Cloud-based Engagement Solutions

Update timeline

investigating Oct 13, 2026, 11:17 AM UTC

We are experiencing a Degraded Performance impacting Cloud-based Engagement Solutions for Europe. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.
monitoring Oct 13, 2026, 11:45 AM UTC

The issue is no longer impacting our services. We will continue to monitor the systems and apply the necessary preventive measures.
resolved Oct 13, 2026, 02:35 PM UTC

This incident has been resolved.