Caseware Cloud incident

Verity Service, Degraded Performance for Europe users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on August 12, 2026 affecting Data Analytics Platform, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 12:42 PM UTC
Resolved
Aug 12, 2026, 01:18 PM UTC
Duration
35m
Detected by Pingoru
Aug 12, 2026, 12:42 PM UTC

Affected components

Data Analytics Platform

Update timeline

  1. investigating Aug 12, 2026, 12:42 PM UTC

    We are experiencing a Degraded Performance impacting Verity Service in Europe region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour.

  2. identified Aug 12, 2026, 12:55 PM UTC

    We are experiencing a Degraded Performance impacting Verity Service in Europe region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour.

  3. monitoring Aug 12, 2026, 01:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2026, 01:18 PM UTC

    This incident has been resolved.