Caseware Cloud incident
Caseware Cloud Service, Degraded Performance for Australian users
Caseware Cloud experienced a minor incident on September 1, 2026 affecting Caseware Cloud Service, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 10:58 PM UTC
We are currently aware of an issue affecting the Cloud Financials application where users may receive a “License expired” error message when attempting to access the application, despite the license being valid and not expired. Our team is actively investigating the issue and working to restore normal access as quickly as possible. We apologize for the disruption and appreciate your patience while we work through this. We will provide a further update once more information is available.
- monitoring Sep 01, 2026, 11:23 PM UTC
The Cloud Financials application has resumed normal activity for Australian users. We are actively monitoring the service to ensure there are no residual issues. We will continue to monitor the situation and provide further updates as necessary.
- resolved Sep 01, 2026, 11:44 PM UTC
The Cloud Financials application has resumed successfully - Incident Resolved. We apologize for any inconvenience.