Caseware Cloud incident

Cloud-based Engagement Solutions, Degraded Performance for United States users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on October 15, 2026 affecting Cloud-based Engagement Solutions, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 05:46 PM UTC
Resolved
Oct 15, 2026, 06:47 PM UTC
Duration
1h
Detected by Pingoru
Oct 15, 2026, 05:46 PM UTC

Affected components

Cloud-based Engagement Solutions

Update timeline

  1. investigating Oct 15, 2026, 05:46 PM UTC

    We are investigating an issue affecting document generation and downloads in the US region. Some users may experience issues when generating PDF, Word, or Reference Copy files. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.

  2. investigating Oct 15, 2026, 05:50 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 15, 2026, 06:19 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 15, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 15, 2026, 06:47 PM UTC

    This incident has been resolved.