Caseware Cloud incident
Caseware Cloud Service, Degraded Performance for Europe users
Caseware Cloud experienced a minor incident on September 17, 2026 affecting Caseware Cloud Service, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 06:25 AM UTC
We are experiencing a Degraded Performance of our Caseware Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Sep 17, 2026, 07:17 AM UTC
The has been identified and it is only affecting a portion of the login attempts to Caseware Cloud. Our teams are actively working on remediation efforts to restore service stability. An update will be provided within the hour. We apologize for any inconvenience and appreciate your patience.
- monitoring Sep 17, 2026, 07:48 AM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 17, 2026, 08:38 AM UTC
Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.