Cardiff University Outage History

We have been made aware that some Virgin Media Broadband customers are experiencing difficulties connecting to the University’s VPN service (GlobalProtect). Our current understanding is that the issue originates with Virgin Media, and we are actively monitoring the situation. Affected users may find that they are unable to establish a VPN connection or that the connection is unstable once connected. We apologise for any inconvenience this may cause and appreciate your patience while the issue is resolved.

University IT are aware of an issue affecting access to the Student App and technical staff are currently investigating. An update will be provided as soon as more information is available.

School Management Application</h3) University IT is aware of an issue impacting the School Management Application and is working to resolve this incident as quickly as possible. We apologise for any inconvenience this is causing.

University IT is aware of an issue with the University Network based in the Dental Hospital, Heath Park Campus, and technical staff are currently investigating. Further updates will follow as more information becomes available. We apologise for any inconvenience this is causing.

PeopleXD data replication failure impacting Business Objects (BO) / Business Intelligence (BI) Replication of PeopleXD data failed to complete overnight. Who will this affect? Business Objects and Business Intelligence users. How will this affect users? Business Objects users are unable to run reports containing PeopleXD data. PeopleXD data is available to Business Intelligence users, but it will not be up to date. University IT is investigating and will advise when this issue has been resolved. We apologise for any inconvenience this causes.

We are currently investigating issues with Apple Mac devices being unable to connect to GlobalProtect VPN on campus.

University IT are aware of an issue with SIMS Online, specifically that the Online Enrolment section is currently 'unavailable due to maintenance'. We are in urgent contact with our suppliers to get this resolved. Students looking to enrol online are advised to periodically login to SIMS Online and see whether the section is still unavailable, and also to monitor this Status Page. Apologies for any inconvenience this is causing.

This issue is still under investigation.

We are aware that Matlab software is reporting that the license is due to expire at the end of August. This license is in the process of being renewed and, once completed, these warning messages will stop appearing. We apologise for the delay in this being resolved.

We are aware of an issue with Matlab where, if a user accesses Matlab via CardiffApps on a managed Windows workstation, Matlab fails to run. This is due to a licencing issue which we are currently investigating. Apologies for any inconvenience this is causing.

University IT are aware of issues accessing a number of services and technical staff are currently investigating. Known services affected are: SIMS Client File Store (Home and Shared) Converis An update will be provided as soon as more information is available.

Microsoft have announced that they are aware of an issue impacting some users of the Microsoft Teams app, which results in them receiving an error message when attempting to launch the app. If encountered, the error message states "We couldn't connect to this app". Users can bypass this error message and launch the app by clicking the "Activity" or "Chat" buttons on the left side of the screen. It is not clear at this point whether any users in Cardiff University have been affected by this issue, and Microsoft continue to test the fix they have developed ahead of applying it to everyone.

We are aware that Research Portal (Converis) has experienced some intermittent issues which result in the service being temporarily unavailable. If you encounter an issue with Research Portal (Converis) being unavailable, please retry periodically as the outage should be brief and the issue temporary. We are working with our partners to attempt to identify the root cause of these issues and rectify it to prevent any further outages.

We are aware of an issue affecting some users who are trying to scan to email. This issue is currently under investigation.

University IT are aware of an issue with the Student Timetable service, where users are presented with a certificate error. Technical staff are currently investigating. An update will be provided as soon as more information is available.

We are aware of an issue causing login and performance issues to some University services and file store, including shared drives. This is being investigated.