Cardiff University incident

Matlab failing to run from CardiffApps

Cardiff University experienced a notice incident on August 22, 2025, lasting 6d. The incident has been resolved; the full update timeline is below.

Started: Aug 22, 2025, 10:37 AM UTC
Resolved: Aug 28, 2025, 11:21 AM UTC
Duration: 6d
Detected by Pingoru: Aug 22, 2025, 10:37 AM UTC

Update timeline

investigating Aug 22, 2025, 10:37 AM UTC

We are aware that Matlab software is reporting that the license is due to expire at the end of August. This license is in the process of being renewed and, once completed, these warning messages will stop appearing. We apologise for the delay in this being resolved.
investigating Aug 26, 2025, 03:53 PM UTC

We are aware of an issue with Matlab where, if a user accesses Matlab via CardiffApps on a managed Windows workstation, Matlab fails to run. This is due to a licencing issue which we are currently investigating. Apologies for any inconvenience this is causing.
resolved Aug 28, 2025, 11:21 AM UTC

This incident has been resolved.