Cardiff University incident

Android Devices - Connecting to Eduroam Wi-Fi

Minor Resolved View vendor source →

Cardiff University experienced a minor incident on March 14, 2025 affecting Wireless Network Connectivity, lasting 104d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2025, 10:29 AM UTC
Resolved
Jun 26, 2025, 12:48 PM UTC
Duration
104d 2h
Detected by Pingoru
Mar 14, 2025, 10:29 AM UTC

Affected components

Wireless Network Connectivity

Update timeline

  1. identified Mar 14, 2025, 10:29 AM UTC

    Aruba, the manufacturer of our device registration solution, was recently acquired by Hewlett-Packard. As part of this transition, HP is rebranding the Aruba ClearPass QuickConnect software and has released an updated version on the Google Play Store. Unfortunately, this rebranding and software update have temporarily impacted the registration process for Android devices on the network. They have broken the hyperlink in their software, which still points to the older (now deleted) version of the ClearPass QuickConnect App. To ensure a smooth registration, we recommend that users download the new HP 'ClearPass QuickConnect' software on the Google Play Store before proceeding with the Intranet Instructions. We have informed Hewlett-Packard of this issue, and they are trying to resolve it.

  2. resolved Jun 26, 2025, 12:48 PM UTC

    This incident has been resolved. We apologise for any inconvenience this may have caused.