Cardiff University Outage History

Cardiff University degraded View live status →

There were 9 Cardiff University outages since February 3, 2026 totaling 1114h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cardiff.ac.uk

Major April 24, 2026

Oracle EBS - SSL Certificate renewal issue

Detected by Pingoru
Apr 24, 2026, 11:43 AM UTC
Resolved
Apr 30, 2026, 06:53 PM UTC
Duration
6d 7h
Affected: Financial and Procurement System (Oracle-EBS)
Timeline · 4 updates
  1. investigating Apr 24, 2026, 08:07 AM UTC

    Oracle EBS - SSL Certificate renewal issue Following the renewal of the SSL certificate, some users are being presented with a certificate warning. We advise those users not to attempt launching Oracle EBS until the issue is resolved. University IT is currently investigating and hope to resolve this issue as quickly as possible. We apologise for any inconvenience this is causing.

  2. investigating Apr 24, 2026, 09:06 AM UTC

    This issue has been escalated to the vendor who will provide an update shortly. We apologise for any inconvenience this is causing but please be patient while University IT, Finance and the vendor continue the investigation.

  3. identified Apr 24, 2026, 11:43 AM UTC

    This issue has been identified and a fix is to be implemented starting at 16:00, 24th April 2026.

  4. resolved Apr 30, 2026, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 8, 2026

Service Desk Ticketing System (ASM): Performance and Login issues

Detected by Pingoru
Apr 08, 2026, 09:54 AM UTC
Resolved
Apr 23, 2026, 02:28 PM UTC
Duration
15d 4h
Affected: Service Desk Support (IT single point of contact)
Timeline · 6 updates
  1. investigating Apr 08, 2026, 09:54 AM UTC

    We have been made aware of issues impacting the Service Desk ticketing system (ASM), including reports of very slow processing and not being able to complete the login process. The issue has been raised and escalated with our third-party provider, who are undertaking investigations. Issues with failing to log in can be intermittent, and so repeated attempts can sometimes result in success. We will provide updates as our provider proceeds with their investigations.

  2. monitoring Apr 08, 2026, 10:12 AM UTC

    Our provider has completed their initial investigations, and have applied a remedy to fix the issues being experienced. Normal service has been restored, but performance is continuing to be monitored to ensure the fix has been fully effective.

  3. monitoring Apr 09, 2026, 07:58 AM UTC

    Some reports continued regarding slower than expected operation of the service, and additional mediation has been attempted in response. Our engineers and our provider are continuing to monitor and assess the situation.

  4. monitoring Apr 10, 2026, 03:44 PM UTC

    Further investigations were undertaken into the slow performance of the system, and our provider has recently identified what they believe to be the underlying root cause. Remediation has subsequently been applied, and normal service operation appears to have been restored, though monitoring will continue over the weekend.

  5. monitoring Apr 13, 2026, 12:41 PM UTC

    Monitoring indicates that normal performance has been sustained since the fix was applied, but additional monitoring will continue through the rest of the day.

  6. resolved Apr 23, 2026, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 2, 2026

myPrint - Payment system fixed

Detected by Pingoru
Apr 02, 2026, 02:09 PM UTC
Resolved
Apr 23, 2026, 12:07 PM UTC
Duration
20d 21h
Affected: Printing, Copying, & Scanning
Timeline · 3 updates
  1. identified Apr 02, 2026, 02:09 PM UTC

    The payment gateway used to add credit to your myPrint account is currently unavailable. However, the myPrint printing service is still available.

  2. monitoring Apr 16, 2026, 02:45 PM UTC

    The print payment system has been fixed - you can now add credit to your print account. You may notice an updated payment page, as we now use Worldpay to process payments securely.

  3. resolved Apr 23, 2026, 12:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 19, 2026

Published Applications and Desktops (Horizon)

Detected by Pingoru
Mar 19, 2026, 08:53 AM UTC
Resolved
Mar 19, 2026, 10:04 AM UTC
Duration
1h 10m
Affected: Published Applications (Horizon)
Timeline · 2 updates
  1. investigating Mar 19, 2026, 08:53 AM UTC

    Published Applications and Desktops (Horizon) University IT is aware of an issue with the Published Applications and Desktops Service (Horizon) that is preventing users from launching some applications. We are investigating this as a matter of urgency and hope to resume normal service shortly. We apologise for any inconvenience this is causing.

  2. resolved Mar 19, 2026, 10:04 AM UTC

    University IT has implemented a fix and normal service has been restored. Again, we apologise for any inconvenience this caused.

Read the full incident report →

Minor March 13, 2026

Published Applications and Desktops (Horizon) - Access issues

Detected by Pingoru
Mar 13, 2026, 09:41 AM UTC
Resolved
Mar 13, 2026, 03:47 PM UTC
Duration
6h 6m
Affected: Published Applications (Horizon)
Timeline · 3 updates
  1. investigating Mar 13, 2026, 09:41 AM UTC

    Published Applications and Desktops (Horizon) University IT is aware of an issue with the Published Applications and Desktops Service (Horizon) that is preventing some users from logging in / launching applications. We are investigating this as a matter of urgency and hope to resume normal service shortly. We apologise for any inconvenience this is causing.

  2. identified Mar 13, 2026, 10:14 AM UTC

    A temporary fix has been implemented while we continue to investigate this issue. Again, we apologise for any inconvenience this is causing.

  3. resolved Mar 13, 2026, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 26, 2026

Email / Login issues

Detected by Pingoru
Feb 26, 2026, 08:59 AM UTC
Resolved
Feb 27, 2026, 09:05 AM UTC
Duration
1d
Affected: Wireless Network ConnectivityEmail & Calendar (Outlook)Virtual Private Networks (VPN)
Timeline · 4 updates
  1. identified Feb 26, 2026, 08:59 AM UTC

    We are aware a number of staff and students are experiencing issues logging into email, sending or receiving email, and logging into other University services including VPN. The issue is currently being investigated and updates will be provided here.

  2. identified Feb 26, 2026, 09:44 AM UTC

    The incident appears to be specific to the School of Psychology, impacting both staff and students. Engineers are currently working to resolve the issue. If staff or students outside PSYCH are experiencing issues, please contact the IT Service Desk as your issue may not be related to this incident.

  3. monitoring Feb 26, 2026, 12:06 PM UTC

    University IT have now resolved an IT service interruption that affected staff and students within the School of Psychology between approximately 16:00 on 25 February and 11:30 on 26 February. During this period, access to several University IT services, including email, was unavailable. Emails sent to affected staff and students, both from within and outside the University, would not have been delivered. Unfortunately, these undelivered messages cannot be identified or retrieved. In these cases, the sender will have received an “undeliverable” notification.If you were expecting an email during this time window, we recommend contacting the sender to request that the message be resent. We sincerely apologise for the disruption this caused. University IT has reviewed the incident and is implementing measures to prevent a similar occurrence in future. Thank you for your understanding.

  4. resolved Feb 27, 2026, 09:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

Squiz - Public Website and Intranet Performance Issues

Detected by Pingoru
Feb 25, 2026, 10:37 AM UTC
Resolved
Feb 26, 2026, 12:56 PM UTC
Duration
1d 2h
Affected: Public Website (Squiz)Intranet (Squiz)
Timeline · 2 updates
  1. investigating Feb 25, 2026, 10:37 AM UTC

    University IT has reported performance issues relating to the public website (cardiff.ac.uk) and intranet (intranet.cardiff.ac.uk) to our service provider, Squiz. This has been escalated within Squiz and we are awaiting their response. We apologise for any inconvenience this is causing.

  2. resolved Feb 26, 2026, 12:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026

Sending emails via SIMS

Detected by Pingoru
Feb 12, 2026, 04:32 PM UTC
Resolved
Feb 13, 2026, 09:27 AM UTC
Duration
16h 54m
Affected: SIMS (Admin)Student Records (SIMS Online)
Timeline · 2 updates
  1. investigating Feb 12, 2026, 04:32 PM UTC

    University IT have identified an issue regarding sending emails via SIMS. We are working hard to restore full service, but in the meantime, we would ask that SIMS Client users please refrain from sending emails via the SIMS Client. Emails sent via SIMS Online should be able to be processed once full service is restored. Please accept our apologies for this degradation in service, and we will update you when the full service is restored.

  2. resolved Feb 13, 2026, 09:27 AM UTC

    The issue affecting emails being sent via SIMS has now been resolved. Users of the SIMS Client can now send emails via the client. Technical staff are working through any emails that were attempted to be sent during this issue, and these will be processed without any need for users to resend. Once again, apologies for any inconvenience this issue may have caused.

Read the full incident report →

Major February 3, 2026

Issue with access to Home drives and SIMS Client

Detected by Pingoru
Feb 03, 2026, 11:24 AM UTC
Resolved
Feb 04, 2026, 09:05 AM UTC
Duration
21h 41m
Affected: Home & Shared drive (H: & S:)SIMS (Admin)
Timeline · 3 updates
  1. investigating Feb 03, 2026, 11:24 AM UTC

    University IT are aware of an issue with accessing Home drives and, by association, SIMS Client and technical staff are currently investigating. An update will be provided as soon as more information is available.

  2. monitoring Feb 03, 2026, 12:56 PM UTC

    A fix has been implemented and the issues affecting the Home drives and SIMS Client should now be resolved. Engineers are continuing to monitor the services.

  3. resolved Feb 04, 2026, 09:05 AM UTC

    The issue with affecting access to Home drives has now been resolved.

Read the full incident report →

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