- Detected by Pingoru
- Jun 17, 2026, 10:08 AM UTC
- Resolved
- Jun 17, 2026, 01:50 PM UTC
- Duration
- 3h 41m
Affected: Microsoft Teams
Timeline · 3 updates
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identified Jun 17, 2026, 10:08 AM UTC
Some users may be impacted by an issue with Microsoft Teams incorrectly setting their presence status. This issue can be intermittent, and accessing Teams through an alternative mechanism (desktop application / mobile app / web browser) can sometimes temporarily correct the presence status. Microsoft have reported that they are aware of the issue, and are working to develop a resolution.
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monitoring Jun 17, 2026, 10:29 AM UTC
Microsoft have identified what they believe is the cause of this issue, and have applied a fix. They are now monitoring the service to ensure the remediation is effective.
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resolved Jun 17, 2026, 01:50 PM UTC
Microsoft report that this issue is resolved, and normal service has been restored
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 03:02 PM UTC
- Resolved
- Jun 12, 2026, 03:05 PM UTC
- Duration
- 1d
Affected: Business Objects
Timeline · 3 updates
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investigating Jun 11, 2026, 03:02 PM UTC
University IT is aware of an issue with Business Objects. This is being investigated as a matter of urgency. We apologise for any inconvenience this may be causing.
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monitoring Jun 11, 2026, 03:57 PM UTC
The issue impacting Business Objects has been resolved and service is restored. We apologise for any inconvenience this caused.
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resolved Jun 12, 2026, 03:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 01:22 PM UTC
- Resolved
- Jun 15, 2026, 01:00 PM UTC
- Duration
- 3d 23h
Timeline · 2 updates
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monitoring Jun 11, 2026, 01:22 PM UTC
We have been notified by Microsoft that they have identified an issue with responses from Microsoft 365 Copilot Chat after they upload a file. Affected users may encounter an error message stating "Oops! Something happened. Can you try again?", or may experience low-quality or inaccurate responses. Microsoft are implementing changes to their infrastructure in an attempt to remediate this issue.
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resolved Jun 15, 2026, 01:00 PM UTC
Microsoft have concluded that their remediation actions have resolved this issue, and have closed the incident. Normal service should have resumed.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 04:00 PM UTC
- Resolved
- Jun 17, 2026, 04:22 AM UTC
- Duration
- 8d 12h
Affected: Financial and Procurement System (Oracle-EBS)
Timeline · 5 updates
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investigating Jun 08, 2026, 04:00 PM UTC
Oracle EBS / Java issue University IT and Finance are aware of an issue impacting the use of Java within Oracle EBS. The issue is preventing users from launching Java, therefore limiting the functionality available to staff. We are working to identify a solution to this issue and hope to have this resolved as quickly as possible.
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investigating Jun 09, 2026, 03:22 PM UTC
Unfortunately, we have not been able to identify a solution as quickly as hoped, but we are still aiming to have this resolved as soon as possible. A change will be applied to Edge/Oracle EBS in Horizon this evening as part of the investigation.
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identified Jun 10, 2026, 01:00 PM UTC
University IT and Finance are aware of the issue impacting the use of Java within Oracle EBS. The issue is preventing users from launching Java, therefore limiting the functionality available to staff and appears to be due of a recent update to the Edge browser released by Microsoft. We believe Microsoft has recognised this issue and have released a further update which resolves the problematic behaviour. Subsequently, this change will be applied to Edge/Oracle EBS in Horizon this evening. If the update does not resolve the issue, a workaround has been provided separately to allow users to continue working.
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monitoring Jun 11, 2026, 08:51 AM UTC
The issue impacting the use of Java within Oracle EBS has been resolved. Microsoft has released a further update which resolved the problematic behaviour, and this was applied overnight. However, we are aware the file association that enables TSV files to be opened with Excel has stopped working. This is being investigated separately and should be resolved overnight.
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resolved Jun 17, 2026, 04:22 AM UTC
The recent issues impacting Oracle EBS have been resolved and normal service has resumed. The issues included difficulty launching Java, and opening TSV and message files. We apologise for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 07:36 AM UTC
- Resolved
- Jun 06, 2026, 07:00 AM UTC
- Duration
- 1d 23h
Affected: Wireless Network Connectivity
Timeline · 3 updates
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identified Jun 04, 2026, 07:36 AM UTC
We’re currently experiencing some intermittent connectivity issues with the Eduroam Wi‑Fi network this morning. Our engineers are aware and are actively working to resolve the problem.
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monitoring Jun 04, 2026, 12:45 PM UTC
We believe this morning’s incident has now been resolved and will continue to monitor the situation throughout the day. If you are still experiencing issues, please try restarting your computer and reconnecting before contacting the Service Desk.
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resolved Jun 06, 2026, 07:00 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 02:07 PM UTC
- Resolved
- May 29, 2026, 02:50 PM UTC
- Duration
- 1d
Affected: Financial and Procurement System (Oracle-EBS)SIMS (Admin)
Timeline · 3 updates
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investigating May 28, 2026, 02:07 PM UTC
University IT are aware of an issue affecting access to various services via Horizon, and technical staff are currently investigating. An update will be provided as soon as more information is available.
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monitoring May 28, 2026, 02:52 PM UTC
A fix has been implemented and the issues affecting access to services via Horizon should now be resolved. Engineers are continuing to monitor the service.
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resolved May 29, 2026, 02:50 PM UTC
This incident has been resolved, we apologise for any inconvenience this may have caused.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 03:04 PM UTC
- Resolved
- May 19, 2026, 12:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved May 19, 2026, 03:04 PM UTC
We were made aware of reports of some users encountering issues when attempting to access Turnitin today. Turnitin have provided the following information relating to this: "Due to an unexpected service incident, you may have been unable to access Turnitin UK classes and assignments today. Users accessing via an integration have also been affected. Administrators may have also experienced errors when accessing their portal. We are pleased to advise that service has been restored. The incident occurred between the following times: BST: Tuesday, 19th May 2026 12:50 - 14:20"
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 11:43 AM UTC
- Resolved
- Apr 30, 2026, 06:53 PM UTC
- Duration
- 6d 7h
Affected: Financial and Procurement System (Oracle-EBS)
Timeline · 4 updates
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investigating Apr 24, 2026, 08:07 AM UTC
Oracle EBS - SSL Certificate renewal issue Following the renewal of the SSL certificate, some users are being presented with a certificate warning. We advise those users not to attempt launching Oracle EBS until the issue is resolved. University IT is currently investigating and hope to resolve this issue as quickly as possible. We apologise for any inconvenience this is causing.
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investigating Apr 24, 2026, 09:06 AM UTC
This issue has been escalated to the vendor who will provide an update shortly. We apologise for any inconvenience this is causing but please be patient while University IT, Finance and the vendor continue the investigation.
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identified Apr 24, 2026, 11:43 AM UTC
This issue has been identified and a fix is to be implemented starting at 16:00, 24th April 2026.
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resolved Apr 30, 2026, 06:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 09:54 AM UTC
- Resolved
- Apr 23, 2026, 02:28 PM UTC
- Duration
- 15d 4h
Affected: Service Desk Support (IT single point of contact)
Timeline · 6 updates
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investigating Apr 08, 2026, 09:54 AM UTC
We have been made aware of issues impacting the Service Desk ticketing system (ASM), including reports of very slow processing and not being able to complete the login process. The issue has been raised and escalated with our third-party provider, who are undertaking investigations. Issues with failing to log in can be intermittent, and so repeated attempts can sometimes result in success. We will provide updates as our provider proceeds with their investigations.
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monitoring Apr 08, 2026, 10:12 AM UTC
Our provider has completed their initial investigations, and have applied a remedy to fix the issues being experienced. Normal service has been restored, but performance is continuing to be monitored to ensure the fix has been fully effective.
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monitoring Apr 09, 2026, 07:58 AM UTC
Some reports continued regarding slower than expected operation of the service, and additional mediation has been attempted in response. Our engineers and our provider are continuing to monitor and assess the situation.
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monitoring Apr 10, 2026, 03:44 PM UTC
Further investigations were undertaken into the slow performance of the system, and our provider has recently identified what they believe to be the underlying root cause. Remediation has subsequently been applied, and normal service operation appears to have been restored, though monitoring will continue over the weekend.
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monitoring Apr 13, 2026, 12:41 PM UTC
Monitoring indicates that normal performance has been sustained since the fix was applied, but additional monitoring will continue through the rest of the day.
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resolved Apr 23, 2026, 02:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 02:09 PM UTC
- Resolved
- Apr 23, 2026, 12:07 PM UTC
- Duration
- 20d 21h
Affected: Printing, Copying, & Scanning
Timeline · 3 updates
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identified Apr 02, 2026, 02:09 PM UTC
The payment gateway used to add credit to your myPrint account is currently unavailable. However, the myPrint printing service is still available.
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monitoring Apr 16, 2026, 02:45 PM UTC
The print payment system has been fixed - you can now add credit to your print account. You may notice an updated payment page, as we now use Worldpay to process payments securely.
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resolved Apr 23, 2026, 12:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 08:53 AM UTC
- Resolved
- Mar 19, 2026, 10:04 AM UTC
- Duration
- 1h 10m
Affected: Published Applications (Horizon)
Timeline · 2 updates
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investigating Mar 19, 2026, 08:53 AM UTC
Published Applications and Desktops (Horizon) University IT is aware of an issue with the Published Applications and Desktops Service (Horizon) that is preventing users from launching some applications. We are investigating this as a matter of urgency and hope to resume normal service shortly. We apologise for any inconvenience this is causing.
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resolved Mar 19, 2026, 10:04 AM UTC
University IT has implemented a fix and normal service has been restored. Again, we apologise for any inconvenience this caused.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 09:41 AM UTC
- Resolved
- Mar 13, 2026, 03:47 PM UTC
- Duration
- 6h 6m
Affected: Published Applications (Horizon)
Timeline · 3 updates
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investigating Mar 13, 2026, 09:41 AM UTC
Published Applications and Desktops (Horizon) University IT is aware of an issue with the Published Applications and Desktops Service (Horizon) that is preventing some users from logging in / launching applications. We are investigating this as a matter of urgency and hope to resume normal service shortly. We apologise for any inconvenience this is causing.
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identified Mar 13, 2026, 10:14 AM UTC
A temporary fix has been implemented while we continue to investigate this issue. Again, we apologise for any inconvenience this is causing.
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resolved Mar 13, 2026, 03:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 04:15 PM UTC
- Resolved
- May 08, 2026, 09:52 AM UTC
- Duration
- 64d 17h
Affected: Email & Calendar (Outlook)
Timeline · 3 updates
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identified Mar 04, 2026, 04:15 PM UTC
We are currently investigating a high volume of scam emails delivered to Cardiff University accounts. These messages use several tactics, including: •Prompts to call a phone number to claim an expensive tech prize. •Links to files with misleading names such as “Cardiff University” or “Cardiff University March 2026 Payroll Update”. •Sender addresses that may appear to come from within the University. Our security teams are isolating and removing these messages and blocking any associated malicious links or files. You do not need to report receiving these emails, but you may use the Report Message button in Outlook if you wish. If you have clicked a link in one of these emails and have entered your username or password, please change your password immediately and contact the IT Service Desk. Please continue to follow our guidance on staying safe (search on the intranet for scam messages), including checking whether you were expecting an email or shared file before interacting with it.
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monitoring Apr 08, 2026, 09:47 AM UTC
The specific content of scam messages continues to evolve, but we are still seeing significant numbers of the same general formats: • A file has been shared with you on SharePoint • Someone is giving away a number of rare or high value items Please remember that some of the most important considerations when deciding whether to trust an email are: - were you were expecting to it receive it - can you verify that the sender is who they claim to be, and that you trust them - be very cautious about clicking links in emails, and even more cautious about clicking links or buttons inside documents - if you are prompted to enter your credentials, check that the site asking for them is the genuine Microsoft login site
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resolved May 08, 2026, 09:52 AM UTC
Mailboxes may still receive an email notification that a file has been shared where the contents of the shared file attempt to trick you into entering your credentials into a fake login site. Please continue to follow our guidance on staying safe (search on the intranet for scam messages), including checking whether you were expecting an email or shared file before interacting with it. It can also be worthwhile checking the URL shown in your web browser address bar for any login screens. Where Microsoft handle the login, the genuine URL should begin with https://login.microsoftonline.com/
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 08:59 AM UTC
- Resolved
- Feb 27, 2026, 09:05 AM UTC
- Duration
- 1d
Affected: Wireless Network ConnectivityEmail & Calendar (Outlook)Virtual Private Networks (VPN)
Timeline · 4 updates
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identified Feb 26, 2026, 08:59 AM UTC
We are aware a number of staff and students are experiencing issues logging into email, sending or receiving email, and logging into other University services including VPN. The issue is currently being investigated and updates will be provided here.
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identified Feb 26, 2026, 09:44 AM UTC
The incident appears to be specific to the School of Psychology, impacting both staff and students. Engineers are currently working to resolve the issue. If staff or students outside PSYCH are experiencing issues, please contact the IT Service Desk as your issue may not be related to this incident.
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monitoring Feb 26, 2026, 12:06 PM UTC
University IT have now resolved an IT service interruption that affected staff and students within the School of Psychology between approximately 16:00 on 25 February and 11:30 on 26 February. During this period, access to several University IT services, including email, was unavailable. Emails sent to affected staff and students, both from within and outside the University, would not have been delivered. Unfortunately, these undelivered messages cannot be identified or retrieved. In these cases, the sender will have received an “undeliverable” notification.If you were expecting an email during this time window, we recommend contacting the sender to request that the message be resent. We sincerely apologise for the disruption this caused. University IT has reviewed the incident and is implementing measures to prevent a similar occurrence in future. Thank you for your understanding.
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resolved Feb 27, 2026, 09:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 10:37 AM UTC
- Resolved
- Feb 26, 2026, 12:56 PM UTC
- Duration
- 1d 2h
Affected: Public Website (Squiz)Intranet (Squiz)
Timeline · 2 updates
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investigating Feb 25, 2026, 10:37 AM UTC
University IT has reported performance issues relating to the public website (cardiff.ac.uk) and intranet (intranet.cardiff.ac.uk) to our service provider, Squiz. This has been escalated within Squiz and we are awaiting their response. We apologise for any inconvenience this is causing.
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resolved Feb 26, 2026, 12:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2026, 04:32 PM UTC
- Resolved
- Feb 13, 2026, 09:27 AM UTC
- Duration
- 16h 54m
Affected: SIMS (Admin)Student Records (SIMS Online)
Timeline · 2 updates
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investigating Feb 12, 2026, 04:32 PM UTC
University IT have identified an issue regarding sending emails via SIMS. We are working hard to restore full service, but in the meantime, we would ask that SIMS Client users please refrain from sending emails via the SIMS Client. Emails sent via SIMS Online should be able to be processed once full service is restored. Please accept our apologies for this degradation in service, and we will update you when the full service is restored.
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resolved Feb 13, 2026, 09:27 AM UTC
The issue affecting emails being sent via SIMS has now been resolved. Users of the SIMS Client can now send emails via the client. Technical staff are working through any emails that were attempted to be sent during this issue, and these will be processed without any need for users to resend. Once again, apologies for any inconvenience this issue may have caused.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 11:24 AM UTC
- Resolved
- Feb 04, 2026, 09:05 AM UTC
- Duration
- 21h 41m
Affected: Home & Shared drive (H: & S:)SIMS (Admin)
Timeline · 3 updates
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investigating Feb 03, 2026, 11:24 AM UTC
University IT are aware of an issue with accessing Home drives and, by association, SIMS Client and technical staff are currently investigating. An update will be provided as soon as more information is available.
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monitoring Feb 03, 2026, 12:56 PM UTC
A fix has been implemented and the issues affecting the Home drives and SIMS Client should now be resolved. Engineers are continuing to monitor the services.
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resolved Feb 04, 2026, 09:05 AM UTC
The issue with affecting access to Home drives has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 30, 2026, 11:48 AM UTC
- Resolved
- Jan 30, 2026, 12:18 PM UTC
- Duration
- 30m
Affected: Student Records (SIMS Online)
Timeline · 2 updates
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investigating Jan 30, 2026, 11:48 AM UTC
University IT are aware of an issue affecting access to SIMS Online and technical staff are currently investigating. An update will be provided as soon as more information is available.
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resolved Jan 30, 2026, 12:18 PM UTC
The issue affecting access to SIMS Online has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 09:16 AM UTC
- Resolved
- Jan 29, 2026, 11:01 AM UTC
- Duration
- 1h 44m
Affected: Business ObjectsBusiness Intelligence
Timeline · 2 updates
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investigating Jan 29, 2026, 09:16 AM UTC
PeopleXD data replication impacting Business Objects (BO) / Business Intelligence (BI) Replication of PeopleXD data failed to complete overnight. Who will this affect? Business Objects and Business Intelligence users. How will this affect users? Business Objects users are unable to run reports containing PeopleXD data. PeopleXD data is available to Business Intelligence users, but it will not be up to date. University IT staff are currently investigating. A message will be issued when the replication has completed successfully.
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resolved Jan 29, 2026, 11:01 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 03:27 PM UTC
- Resolved
- Jan 29, 2026, 03:36 PM UTC
- Duration
- 1d
Affected: Home & Shared drive (H: & S:)
Timeline · 2 updates
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investigating Jan 28, 2026, 03:27 PM UTC
We are aware of filestore (Home and Shared drive) authentication issues at the moment, affecting some service users. This is under investigation.
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resolved Jan 29, 2026, 03:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 01:06 PM UTC
- Resolved
- Jan 29, 2026, 11:20 AM UTC
- Duration
- 1d 22h
Affected: Desktop, Laptops, & Mobile devices
Timeline · 2 updates
Read the full incident report →
Critical January 27, 2026 - Detected by Pingoru
- Jan 27, 2026, 12:10 PM UTC
- Resolved
- Jan 27, 2026, 03:04 PM UTC
- Duration
- 2h 53m
Affected: ORCA & Manage My Publications
Timeline · 2 updates
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investigating Jan 27, 2026, 12:10 PM UTC
We are aware of an issue currently affecting ORCA (Online Research @Cardiff) research publications repository. This is under urgent investigation.
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resolved Jan 27, 2026, 03:04 PM UTC
ORCA has now been restored.
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 11:42 AM UTC
- Resolved
- Jan 06, 2026, 01:05 PM UTC
- Duration
- 1h 23m
Affected: Service Desk Support (IT single point of contact)IT Portal (Self Service ticket logging)
Timeline · 2 updates
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investigating Jan 06, 2026, 11:42 AM UTC
University IT are aware of an issue with the Service Desk system (ASM) and technical staff are currently investigating along with the hosting suppliers. This also impacts the Service Portal, used by IT, Registry, Finance and HR. An update will be provided as soon as more information is available.
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resolved Jan 06, 2026, 01:05 PM UTC
The issue affecting the Service Desk system (ASM) has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2025, 04:09 PM UTC
- Resolved
- Dec 23, 2025, 12:04 PM UTC
- Duration
- 5d 19h
Affected: Wired Network ConnectivityWireless Network Connectivity
Timeline · 3 updates
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investigating Dec 17, 2025, 04:09 PM UTC
University IT is aware of an issue with the University Network within the Queens Buildings, and technical staff are currently investigating. Further updates will follow as more information becomes available. We apologise for any inconvenience this is causing.
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identified Dec 18, 2025, 09:52 AM UTC
The majority of the network at the Queens site has been restored; however, some areas are still affected. University IT and Estates are working on a solution as a matter of urgency.
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resolved Dec 23, 2025, 12:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 04:18 PM UTC
- Resolved
- Dec 10, 2025, 09:50 AM UTC
- Duration
- 17h 31m
Timeline · 2 updates
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identified Dec 09, 2025, 04:18 PM UTC
Microsoft have reported that some users may encounter issues accessing Copilot, or experience a degraded service. If affected, Copilot may respond with "Sorry, I wasn't able to respond to that. Is there something else I can help you with?" Microsoft have identified a cause, and whilst they are working to alleviate the impact and rectifying the situation, users may continue to experience issues on an intermittent basis whilst throttling of requests continues - therefore re-trying after a brief pause may result in success on subsequent attempts. We will provide further updates on the progress Microsoft is making in resolving this as they become available.
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resolved Dec 10, 2025, 09:50 AM UTC
Microsoft have confirmed that they have resolved the issue that was affecting Copilot and normal service has resumed.
Read the full incident report →
