Cardiff University incident

Email: Outlook classic desktop error when setting automatic replies on shared mailboxes

Minor Resolved View vendor source →

Cardiff University experienced a minor incident on June 26, 2025 affecting Email & Calendar (Outlook), lasting 28d 2h. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2025, 12:54 PM UTC
Resolved
Jul 24, 2025, 03:38 PM UTC
Duration
28d 2h
Detected by Pingoru
Jun 26, 2025, 12:54 PM UTC

Affected components

Email & Calendar (Outlook)

Update timeline

  1. identified Jun 26, 2025, 12:54 PM UTC

    Some users may encounter an error when attempting to set an automatic reply (also sometimes called an out-of-office) for a shared mailbox using the Microsoft Outlook classic desktop app. If affected, the error message states that the reply settings cannot be displayed because the server is currently unavailable. This issue has been raised with Microsoft, and in the meantime those affected can use Outlook on the web instead via a browser to perform the action.

  2. resolved Jul 24, 2025, 03:38 PM UTC

    This incident has been resolved.