Is Cardiff University down?

We have been notified by Microsoft that they have identified an issue with responses from Microsoft 365 Copilot Chat after they upload a file. Affected users may encounter an error message stating "Oops! Something happened. Can you try again?", or may experience low-quality or inaccurate responses. Microsoft are implementing changes to their infrastructure in an attempt to remediate this issue.

Oracle EBS / Java issue University IT and Finance are aware of an issue impacting the use of Java within Oracle EBS. The issue is preventing users from launching Java, therefore limiting the functionality available to staff. We are working to identify a solution to this issue and hope to have this resolved as quickly as possible.

Unfortunately, we have not been able to identify a solution as quickly as hoped, but we are still aiming to have this resolved as soon as possible. A change will be applied to Edge/Oracle EBS in Horizon this evening as part of the investigation.

University IT and Finance are aware of the issue impacting the use of Java within Oracle EBS. The issue is preventing users from launching Java, therefore limiting the functionality available to staff and appears to be due of a recent update to the Edge browser released by Microsoft. We believe Microsoft has recognised this issue and have released a further update which resolves the problematic behaviour. Subsequently, this change will be applied to Edge/Oracle EBS in Horizon this evening. If the update does not resolve the issue, a workaround has been provided separately to allow users to continue working.

The issue impacting the use of Java within Oracle EBS has been resolved. Microsoft has released a further update which resolved the problematic behaviour, and this was applied overnight. However, we are aware the file association that enables TSV files to be opened with Excel has stopped working. This is being investigated separately and should be resolved overnight.

We have been made aware of a number of reports of people not being able to access files within various Microsoft Teams spaces or SharePoint sites that they expect to have access to. We are working with Microsoft support to better understand the issue and work towards a resolution, but do not have a timescale for this yet. There is no confirmed workaround identified at this time, but using a private/incognito session on a web browser can help to avoid issues with cookies.

We continue to work with Microsoft on understanding the impact and cause of the issue we are experiencing. So far there has been no indication that there is a systemic issue across the Microsoft platform, and it appears isolated to Cardiff only. We have also been made aware that some users of the Business Intelligence (BI) service may not be able to access the BI site as this is hosted on SharePoint (https://cf.sharepoint.com/sites/bi/SitePages/BI-Home.aspx). There is still no confirmed mitigation or workaround to this issue so far, but some users have reported success in using a private/incognito session in web browser.

We are continuing to investigate this issue.

Microsoft continue to investigate the cause of this issue, but indications so far are that it only affects a relatively small number of individuals, and can be intermittent in nature. There is no confirmed workaround, but attempting to access the resource through different methods can sometimes yield different results. This can include: • Accessing a URL directly • Navigating to the resource by browsing from the landing page • Using a private/incognito session on a web browser • Accessing from within the Teams desktop client

We are continuing to work closely with Microsoft to identify the root cause of the intermittent issues you may be experiencing. As the issue has been difficult to reproduce consistently, investigation has taken longer than expected. A likely underlying cause has now been identified, and more detailed analysis is currently underway. If you are encountering this issue, you may find success by using a private or incognito session in a web browser. If this does not work immediately, making several attempts at closing all browser instances and retrying in a new private/incognito session can sometimes resolve the issue. We recognise that this is not an ideal solution and appreciate your patience while we work towards a permanent fix.

Investigations into the root cause of this issue are ongoing, alongside efforts to develop a permanent fix. In the meantime, a confirmed workaround is available. Users experiencing these access issues should clear their web browser cookies, then restart the browser and try again.

We are aware of an issue affecting research output download statistics on the ORCA (Online Research @ Cardiff) user interface. This is affecting both the homepage, and the statistics of individual records since January this year. This issue is currently under investigation. The ORCA service is otherwise unaffected.