Resolved after 3 days 18 hours, affecting Virtual Private Networks (VPN), on December 1, 2025.
We have been made aware that some Virgin Media Broadband customers are experiencing difficulties connecting to the University’s VPN service (GlobalProtect). Our current understanding is that the issue originates with Virgin Media, and we are actively monitoring the situation. Affected users may find that they are unable to establish a VPN connection or that the connection is unstable once connected. We apologise for any inconvenience this may cause and appreciate your patience while the issue is resolved.
Affected components
Update timeline
- investigating Dec 01, 2025, 02:38 PM UTC
We have been made aware that some Virgin Media Broadband customers are experiencing difficulties connecting to the University’s VPN service (GlobalProtect). Our current understanding is that the issue originates with Virgin Media, and we are actively monitoring the situation. Affected users may find that they are unable to establish a VPN connection or that the connection is unstable once connected. We apologise for any inconvenience this may cause and appreciate your patience while the issue is resolved.
- resolved Dec 05, 2025, 09:30 AM UTC
This incident has been resolved.
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