Cardiff University incident

Virgin Media Broadband users - VPN Access

Major Resolved View vendor source →

Cardiff University experienced a major incident on December 1, 2025 affecting Virtual Private Networks (VPN), lasting 3d 18h. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 02:38 PM UTC
Resolved
Dec 05, 2025, 09:30 AM UTC
Duration
3d 18h
Detected by Pingoru
Dec 01, 2025, 02:38 PM UTC

Affected components

Virtual Private Networks (VPN)

Update timeline

  1. investigating Dec 01, 2025, 02:38 PM UTC

    We have been made aware that some Virgin Media Broadband customers are experiencing difficulties connecting to the University’s VPN service (GlobalProtect). Our current understanding is that the issue originates with Virgin Media, and we are actively monitoring the situation. Affected users may find that they are unable to establish a VPN connection or that the connection is unstable once connected. We apologise for any inconvenience this may cause and appreciate your patience while the issue is resolved.

  2. resolved Dec 05, 2025, 09:30 AM UTC

    This incident has been resolved.