Cardiff University incident

Scanning issue when using print services

Minor Resolved View vendor source →

Cardiff University experienced a minor incident on July 16, 2025 affecting Printing, Copying, & Scanning, lasting 7d 20h. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 01:04 PM UTC
Resolved
Jul 24, 2025, 09:17 AM UTC
Duration
7d 20h
Detected by Pingoru
Jul 16, 2025, 01:04 PM UTC

Affected components

Printing, Copying, & Scanning

Update timeline

  1. investigating Jul 16, 2025, 01:04 PM UTC

    We are aware of an issue affecting some users who are trying to scan to email. This issue is currently under investigation.

  2. monitoring Jul 17, 2025, 04:50 PM UTC

    A fix has been implemented and we are currently monitoring the results.

  3. resolved Jul 24, 2025, 09:17 AM UTC

    This issue is now resolved.