Cardiff University incident

Reports of issues accessing multiple services

Major Resolved View vendor source →

Cardiff University experienced a major incident on August 19, 2025 affecting Home & Shared drive (H: & S:) and SIMS (Admin) and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 08:13 AM UTC
Resolved
Aug 20, 2025, 08:20 AM UTC
Duration
1d
Detected by Pingoru
Aug 19, 2025, 08:13 AM UTC

Affected components

Home & Shared drive (H: & S:)SIMS (Admin)Research Portal (Converis)

Update timeline

  1. investigating Aug 19, 2025, 08:13 AM UTC

    University IT are aware of issues accessing a number of services and technical staff are currently investigating. Known services affected are: SIMS Client File Store (Home and Shared) Converis An update will be provided as soon as more information is available.

  2. monitoring Aug 19, 2025, 08:29 AM UTC

    A fix has been implemented and the issues affecting access to the listed services should now be resolved. Engineers are continuing to monitor the service.

  3. resolved Aug 20, 2025, 08:20 AM UTC

    The issue affecting access to the listed services has now been resolved.