Cardiff University incident

Research Portal: Converis experiencing intermittent issues

Cardiff University experienced a minor incident on July 30, 2025 affecting Research Portal (Converis), lasting 27d. The incident has been resolved; the full update timeline is below.

Started: Jul 30, 2025, 09:13 AM UTC
Resolved: Aug 26, 2025, 09:53 AM UTC
Duration: 27d
Detected by Pingoru: Jul 30, 2025, 09:13 AM UTC

Affected components

Research Portal (Converis)

Update timeline

investigating Jul 30, 2025, 09:13 AM UTC

We are aware that Research Portal (Converis) has experienced some intermittent issues which result in the service being temporarily unavailable. If you encounter an issue with Research Portal (Converis) being unavailable, please retry periodically as the outage should be brief and the issue temporary. We are working with our partners to attempt to identify the root cause of these issues and rectify it to prevent any further outages.
resolved Aug 26, 2025, 09:53 AM UTC

This incident has been resolved.