Cardiff University incident

Datacentre Outage affecting several centralised IT services

Critical Resolved View vendor source →

Cardiff University experienced a critical incident on June 30, 2025 affecting Financial and Procurement System (Oracle-EBS) and Business Objects and 1 more component, lasting 56d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2025, 09:29 AM UTC
Resolved
Aug 26, 2025, 09:06 AM UTC
Duration
56d 23h
Detected by Pingoru
Jun 30, 2025, 09:29 AM UTC

Affected components

Financial and Procurement System (Oracle-EBS)Business ObjectsSIMS (Admin)Printing, Copying, & ScanningLibrary Management System (ALMA)Published Applications (Horizon)

Update timeline

  1. investigating Jun 30, 2025, 07:22 AM UTC

    We are currently experiencing an ongoing data centre outage affecting several centralised IT services, including Horizons. Our teams are actively working to resolve this as a priority.

  2. investigating Jun 30, 2025, 08:11 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 30, 2025, 08:12 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 30, 2025, 09:29 AM UTC

    We are currently aware of issues with the performance of and/or accessing the following services: ACS Journal Alma Printing (MFDs) Matlab Brokered desktop (Horizon) Library Laptop Lockers

  5. investigating Jun 30, 2025, 09:31 AM UTC

    We are continuing to investigate this issue.

  6. investigating Jun 30, 2025, 10:22 AM UTC

    We are continuing to investigate this issue.

  7. investigating Jun 30, 2025, 12:48 PM UTC

    We are continuing to investigate this issue.

  8. investigating Jun 30, 2025, 12:53 PM UTC

    We are continuing to investigate this issue.

  9. investigating Jul 01, 2025, 10:35 AM UTC

    We are continuing to investigate this issue.

  10. investigating Jul 01, 2025, 12:40 PM UTC

    We are experiencing ongoing issues with the following services: Printing MFDs Library DOPACs

  11. investigating Jul 03, 2025, 06:28 AM UTC

    We are continuing to investigate this issue.

  12. identified Jul 10, 2025, 07:18 AM UTC

    We are continuing to work through issues arising from the data centre / firewall work. Please accept our apologies for any inconvenience this is causing.

  13. monitoring Jul 17, 2025, 02:39 PM UTC

    Fixes have been implemented and we are closely monitoring the results.

  14. resolved Aug 26, 2025, 09:06 AM UTC

    This incident has been resolved.