Cardiff University experienced a notice incident on April 2, 2026 affecting Printing, Copying, & Scanning, lasting 20d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Printing, Copying, & Scanning
Update timeline
- identified Apr 02, 2026, 02:09 PM UTC
The payment gateway used to add credit to your myPrint account is currently unavailable. However, the myPrint printing service is still available.
- monitoring Apr 16, 2026, 02:45 PM UTC
The print payment system has been fixed - you can now add credit to your print account. You may notice an updated payment page, as we now use Worldpay to process payments securely.
- resolved Apr 23, 2026, 12:07 PM UTC
This incident has been resolved.