Cardiff University incident

Oracle EBS / Java issue

Resolved after 8 days 12 hours, affecting Financial and Procurement System (Oracle-EBS), on June 8, 2026.

resolved Jun 17, 2026, 04:22 AM UTC

The recent issues impacting Oracle EBS have been resolved and normal service has resumed. The issues included difficulty launching Java, and opening TSV and message files. We apologise for any inconvenience caused.

Started
Jun 08, 2026, 04:00 PM UTC
Resolved
Jun 17, 2026, 04:22 AM UTC
Duration
8d 12h
Detected by Pingoru
Jun 08, 2026, 04:00 PM UTC

Affected components

Financial and Procurement System (Oracle-EBS)

Update timeline

  1. investigating Jun 08, 2026, 04:00 PM UTC

    Oracle EBS / Java issue University IT and Finance are aware of an issue impacting the use of Java within Oracle EBS. The issue is preventing users from launching Java, therefore limiting the functionality available to staff. We are working to identify a solution to this issue and hope to have this resolved as quickly as possible.

  2. investigating Jun 09, 2026, 03:22 PM UTC

    Unfortunately, we have not been able to identify a solution as quickly as hoped, but we are still aiming to have this resolved as soon as possible. A change will be applied to Edge/Oracle EBS in Horizon this evening as part of the investigation.

  3. identified Jun 10, 2026, 01:00 PM UTC

    University IT and Finance are aware of the issue impacting the use of Java within Oracle EBS. The issue is preventing users from launching Java, therefore limiting the functionality available to staff and appears to be due of a recent update to the Edge browser released by Microsoft. We believe Microsoft has recognised this issue and have released a further update which resolves the problematic behaviour. Subsequently, this change will be applied to Edge/Oracle EBS in Horizon this evening. If the update does not resolve the issue, a workaround has been provided separately to allow users to continue working.

  4. monitoring Jun 11, 2026, 08:51 AM UTC

    The issue impacting the use of Java within Oracle EBS has been resolved. Microsoft has released a further update which resolved the problematic behaviour, and this was applied overnight. However, we are aware the file association that enables TSV files to be opened with Excel has stopped working. This is being investigated separately and should be resolved overnight.

  5. resolved Jun 17, 2026, 04:22 AM UTC

    The recent issues impacting Oracle EBS have been resolved and normal service has resumed. The issues included difficulty launching Java, and opening TSV and message files. We apologise for any inconvenience caused.

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