Cardiff University incident

Copilot Chat - Issues with responses after uploading a file

Notice Ongoing View vendor source →

Cardiff University is currently experiencing a notice incident, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 11, 2026, 01:22 PM UTC
Resolved
Ongoing
Duration
● 2h 13m
Detected by Pingoru
Jun 11, 2026, 01:22 PM UTC

Update timeline

  1. monitoring Jun 11, 2026, 01:22 PM UTC

    We have been notified by Microsoft that they have identified an issue with responses from Microsoft 365 Copilot Chat after they upload a file. Affected users may encounter an error message stating "Oops! Something happened. Can you try again?", or may experience low-quality or inaccurate responses. Microsoft are implementing changes to their infrastructure in an attempt to remediate this issue.