Cardiff University incident

Published Applications and Desktops (Horizon) - Access issues

Cardiff University experienced a minor incident on March 13, 2026 affecting Published Applications (Horizon), lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started: Mar 13, 2026, 09:41 AM UTC
Resolved: Mar 13, 2026, 03:47 PM UTC
Duration: 6h 6m
Detected by Pingoru: Mar 13, 2026, 09:41 AM UTC

Affected components

Published Applications (Horizon)

Update timeline

investigating Mar 13, 2026, 09:41 AM UTC

Published Applications and Desktops (Horizon) University IT is aware of an issue with the Published Applications and Desktops Service (Horizon) that is preventing some users from logging in / launching applications. We are investigating this as a matter of urgency and hope to resume normal service shortly. We apologise for any inconvenience this is causing.
identified Mar 13, 2026, 10:14 AM UTC

A temporary fix has been implemented while we continue to investigate this issue. Again, we apologise for any inconvenience this is causing.
resolved Mar 13, 2026, 03:47 PM UTC

This incident has been resolved.