Resolved after 1 hour 23 minutes, affecting Service Desk Support (IT single point of contact) and IT Portal (Self Service ticket logging), on January 6, 2026.
University IT are aware of an issue with the Service Desk system (ASM) and technical staff are currently investigating along with the hosting suppliers. This also impacts the Service Portal, used by IT, Registry, Finance and HR. An update will be provided as soon as more information is available.
Affected components
Update timeline
- investigating Jan 06, 2026, 11:42 AM UTC
University IT are aware of an issue with the Service Desk system (ASM) and technical staff are currently investigating along with the hosting suppliers. This also impacts the Service Portal, used by IT, Registry, Finance and HR. An update will be provided as soon as more information is available.
- resolved Jan 06, 2026, 01:05 PM UTC
The issue affecting the Service Desk system (ASM) has now been resolved.
Your product runs on more than Cardiff University
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services