Cardiff University incident

Service Desk system (ASM) unavailable

Major Resolved View vendor source →

Cardiff University experienced a major incident on January 6, 2026 affecting Service Desk Support (IT single point of contact) and IT Portal (Self Service ticket logging), lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 11:42 AM UTC
Resolved
Jan 06, 2026, 01:05 PM UTC
Duration
1h 23m
Detected by Pingoru
Jan 06, 2026, 11:42 AM UTC

Affected components

Service Desk Support (IT single point of contact)IT Portal (Self Service ticket logging)

Update timeline

  1. investigating Jan 06, 2026, 11:42 AM UTC

    University IT are aware of an issue with the Service Desk system (ASM) and technical staff are currently investigating along with the hosting suppliers. This also impacts the Service Portal, used by IT, Registry, Finance and HR. An update will be provided as soon as more information is available.

  2. resolved Jan 06, 2026, 01:05 PM UTC

    The issue affecting the Service Desk system (ASM) has now been resolved.