Cardiff University incident

Issue with access to Home drives and SIMS Client

Major Resolved View vendor source →

Cardiff University experienced a major incident on February 3, 2026 affecting Home & Shared drive (H: & S:) and SIMS (Admin), lasting 21h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 11:24 AM UTC
Resolved
Feb 04, 2026, 09:05 AM UTC
Duration
21h 41m
Detected by Pingoru
Feb 03, 2026, 11:24 AM UTC

Affected components

Home & Shared drive (H: & S:)SIMS (Admin)

Update timeline

  1. investigating Feb 03, 2026, 11:24 AM UTC

    University IT are aware of an issue with accessing Home drives and, by association, SIMS Client and technical staff are currently investigating. An update will be provided as soon as more information is available.

  2. monitoring Feb 03, 2026, 12:56 PM UTC

    A fix has been implemented and the issues affecting the Home drives and SIMS Client should now be resolved. Engineers are continuing to monitor the services.

  3. resolved Feb 04, 2026, 09:05 AM UTC

    The issue with affecting access to Home drives has now been resolved.