Cardiff University incident

Unplanned Network Outage - QUEENS BUILDINGS

Major Resolved View vendor source →

Cardiff University experienced a major incident on December 17, 2025 affecting Wired Network Connectivity and Wireless Network Connectivity, lasting 5d 19h. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 04:09 PM UTC
Resolved
Dec 23, 2025, 12:04 PM UTC
Duration
5d 19h
Detected by Pingoru
Dec 17, 2025, 04:09 PM UTC

Affected components

Wired Network ConnectivityWireless Network Connectivity

Update timeline

  1. investigating Dec 17, 2025, 04:09 PM UTC

    University IT is aware of an issue with the University Network within the Queens Buildings, and technical staff are currently investigating. Further updates will follow as more information becomes available. We apologise for any inconvenience this is causing.

  2. identified Dec 18, 2025, 09:52 AM UTC

    The majority of the network at the Queens site has been restored; however, some areas are still affected. University IT and Estates are working on a solution as a matter of urgency.

  3. resolved Dec 23, 2025, 12:04 PM UTC

    This incident has been resolved.