- Detected by Pingoru
- May 29, 2026, 07:11 AM UTC
- Resolved
- May 29, 2026, 07:46 AM UTC
- Duration
- 35m
Affected: Web dashboard (dashboard.bugfender.com)Log ingestion API
Timeline · 4 updates
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investigating May 29, 2026, 07:11 AM UTC
We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
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investigating May 29, 2026, 07:12 AM UTC
We are continuing to investigate this issue.
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monitoring May 29, 2026, 07:19 AM UTC
The incident is resolved and we are now monitoring the system.
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resolved May 29, 2026, 07:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 05:45 AM UTC
- Resolved
- May 29, 2026, 05:54 AM UTC
- Duration
- 9m
Affected: Web dashboard (dashboard.bugfender.com)Log ingestion API
Timeline · 3 updates
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investigating May 29, 2026, 05:45 AM UTC
We're experiencing an outage and are currently looking into the issue.
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identified May 29, 2026, 05:47 AM UTC
The issue has been identified and a fix is being implemented.
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resolved May 29, 2026, 05:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 10:21 AM UTC
- Resolved
- Apr 29, 2026, 11:46 AM UTC
- Duration
- 1h 24m
Affected: Log ingestion API
Timeline · 4 updates
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investigating Apr 29, 2026, 10:21 AM UTC
Our log processing infrastructure is running behind which is causing that the logs sent to our servers are not shown in the dashboard. No logs have been lost, and we're working to process them as soon as possible.
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identified Apr 29, 2026, 10:28 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 29, 2026, 10:43 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 29, 2026, 11:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 12:08 PM UTC
- Resolved
- Mar 23, 2026, 12:51 PM UTC
- Duration
- 42m
Affected: Log ingestion API
Timeline · 2 updates
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investigating Mar 23, 2026, 12:08 PM UTC
We are currently investigating this issue.
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resolved Mar 23, 2026, 12:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 07:31 AM UTC
- Resolved
- Mar 20, 2026, 07:37 PM UTC
- Duration
- 12h 5m
Affected: Web dashboard (dashboard.bugfender.com)Log ingestion API
Timeline · 6 updates
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investigating Mar 20, 2026, 07:31 AM UTC
We are currently investigating this issue, log ingestion seems to be working fine.
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identified Mar 20, 2026, 08:21 AM UTC
The issue has been identified and a fix is being implemented.
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investigating Mar 20, 2026, 09:39 AM UTC
The engineers are still working to understand and fix the problem. Log ingestion has been paused for a few minutes to allow the servers to stabilize.
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identified Mar 20, 2026, 10:15 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 20, 2026, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 20, 2026, 07:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 16, 2026, 06:12 AM UTC
- Resolved
- Feb 16, 2026, 07:56 AM UTC
- Duration
- 1h 43m
Affected: Log ingestion API
Timeline · 3 updates
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investigating Feb 16, 2026, 06:12 AM UTC
We are currently investigating this issue.
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monitoring Feb 16, 2026, 07:17 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 16, 2026, 07:56 AM UTC
This incident has been resolved.
Read the full incident report →
Critical February 12, 2026 - Detected by Pingoru
- Feb 12, 2026, 09:45 PM UTC
- Resolved
- Feb 13, 2026, 10:03 AM UTC
- Duration
- 12h 17m
Affected: Log ingestion API
Timeline · 7 updates
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investigating Feb 12, 2026, 09:45 PM UTC
We are currently investigating an issue affecting a subset of devices that appear to be missing some data. Our team is analyzing the root cause and assessing the impact. We will provide further updates as soon as we have more information.
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identified Feb 12, 2026, 10:45 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 12, 2026, 11:33 PM UTC
A fix has been implemented and we are monitoring the results.
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investigating Feb 12, 2026, 11:39 PM UTC
We are currently investigating this issue.
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monitoring Feb 13, 2026, 12:59 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Feb 13, 2026, 01:00 AM UTC
We are continuing to monitor for any further issues.
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resolved Feb 13, 2026, 10:03 AM UTC
This incident has been resolved.
Read the full incident report →
Critical December 2, 2025 - Detected by Pingoru
- Dec 02, 2025, 10:08 AM UTC
- Resolved
- Dec 02, 2025, 07:01 PM UTC
- Duration
- 8h 53m
Affected: Public website (bugfender.com)
Timeline · 3 updates
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investigating Dec 02, 2025, 10:08 AM UTC
We’re currently experiencing some outages on our main public website. The team is working to identify the root cause and restore services as quickly as possible. No other services are affected, log ingestion and dashboard are working without any interruption or problems.
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investigating Dec 02, 2025, 11:03 AM UTC
We are continuing to investigate this issue.
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resolved Dec 02, 2025, 07:01 PM UTC
This incident has been resolved.
Read the full incident report →
Critical November 6, 2025 - Detected by Pingoru
- Nov 06, 2025, 05:02 PM UTC
- Resolved
- Nov 06, 2025, 08:34 PM UTC
- Duration
- 3h 32m
Affected: Log ingestion API
Timeline · 4 updates
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investigating Nov 06, 2025, 05:02 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
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identified Nov 06, 2025, 05:15 PM UTC
We keep investigating the root cause of the errors, meanwhile the API is working but log processing can be somewhat delayed
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monitoring Nov 06, 2025, 06:47 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 06, 2025, 08:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2025, 09:06 AM UTC
- Resolved
- Apr 23, 2025, 09:53 AM UTC
- Duration
- 46m
Affected: Web dashboard (dashboard.bugfender.com)
Timeline · 3 updates
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investigating Apr 23, 2025, 09:06 AM UTC
We are currently investigating the issue, a new deployment is causing problems with users not being able to login. Logs are being processed as usual, so no data is lost.
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monitoring Apr 23, 2025, 09:18 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 23, 2025, 09:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2025, 12:54 PM UTC
- Resolved
- Apr 15, 2025, 08:02 PM UTC
- Duration
- 7h 8m
Affected: Web dashboard (dashboard.bugfender.com)Log ingestion API
Timeline · 3 updates
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identified Apr 15, 2025, 12:54 PM UTC
We are currently experiencing issues with the planned server upgrades. As a result, some services may be temporarily unavailable. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and understanding.
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monitoring Apr 15, 2025, 02:13 PM UTC
The problem was caused by a network issue on one of the load balancers. While most systems appeared to function normally, requests routed through that balancer caused intermittent issues. All services should now be operating as expected.
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resolved Apr 15, 2025, 08:02 PM UTC
The issue has been fully resolved. Most of the maintenance work is now complete, and all systems are operating normally. We will continue to monitor performance to ensure stability.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2025, 02:30 AM UTC
- Resolved
- Apr 08, 2025, 08:13 AM UTC
- Duration
- 5h 43m
Affected: Log ingestion API
Timeline · 5 updates
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investigating Apr 08, 2025, 07:23 AM UTC
We are currently experiencing degraded performance in our log processing pipeline. Customers may notice delays in log availability on the Bugfender dashboard and APIs. Our engineering team is actively investigating the issue and working on mitigation strategies. Log data is still being ingested and no data loss is expected at this time. We will provide further updates as we progress.
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investigating Apr 08, 2025, 07:23 AM UTC
We are continuing to investigate this issue.
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monitoring Apr 08, 2025, 07:36 AM UTC
The issue affecting log processing performance has been identified and resolved. Log ingestion and availability are now operating normally. Our team will continue to monitor the system closely to ensure stability. No data loss occurred during the incident.
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monitoring Apr 08, 2025, 07:36 AM UTC
We are continuing to monitor for any further issues.
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resolved Apr 08, 2025, 08:13 AM UTC
The earlier issue affecting log processing performance has been fully resolved. All systems are now functioning normally.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2025, 02:08 PM UTC
- Resolved
- Mar 24, 2025, 03:57 PM UTC
- Duration
- 1h 48m
Affected: Log ingestion API
Timeline · 5 updates
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investigating Mar 24, 2025, 02:08 PM UTC
We're experiencing an outage and are currently looking into the issue.
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identified Mar 24, 2025, 02:14 PM UTC
The dashboard is operational. Our log processing infrastructure is running behind due to a database migration that is taking longer than planned. This is causing that the logs sent to our servers are not shown in the dashboard. No logs have been lost, they will be sent by end-user devices as soon as the API is back up. We're working on a prompt resolution.
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identified Mar 24, 2025, 03:02 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Mar 24, 2025, 03:09 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 24, 2025, 03:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2025, 09:00 AM UTC
- Resolved
- Jan 28, 2025, 11:07 AM UTC
- Duration
- 2h 7m
Affected: Log ingestion API
Timeline · 2 updates
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identified Jan 28, 2025, 10:43 AM UTC
We’ve identified a slowdown in our issue and crash processing pipelines. The engineering team has pinpointed the root cause and is actively working on a fix.
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resolved Jan 28, 2025, 11:07 AM UTC
We identified the source of the error and applied a fix. The processing of issues is now back to normal. We're sorry for the inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2024, 11:34 AM UTC
- Resolved
- Nov 18, 2024, 01:30 PM UTC
- Duration
- 1h 56m
Affected: Web dashboard (dashboard.bugfender.com)Log ingestion API
Timeline · 6 updates
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investigating Nov 18, 2024, 11:34 AM UTC
We're experiencing an overload and are currently looking into the issue.
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investigating Nov 18, 2024, 12:37 PM UTC
We are still investigating the issue. Dashboard access, API calls, and log ingestion are slower than usual and sometimes throw errors. We will continue to post updates as soon as we learn more.
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identified Nov 18, 2024, 01:10 PM UTC
We identified the source of the problem and are currently working on a solution.
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monitoring Nov 18, 2024, 01:22 PM UTC
We have implemented a fix and response times and error rates are getting better.
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monitoring Nov 18, 2024, 01:29 PM UTC
The incident has been resolved. We will continue to closely monitor performance over the next hours. We're sorry for the inconvenience caused.
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resolved Nov 18, 2024, 03:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 11, 2024, 05:05 PM UTC
- Resolved
- Oct 11, 2024, 07:01 PM UTC
- Duration
- 1h 55m
Affected: Web dashboard (dashboard.bugfender.com)Log ingestion API
Timeline · 4 updates
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investigating Oct 11, 2024, 05:05 PM UTC
We're experiencing an outage and are currently looking into the issue.
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investigating Oct 11, 2024, 05:16 PM UTC
Our systems recovered automatically and the service is back up, after less than two minutes. However, the performance can be worse than usual until full recovery. We're still investigating which systems were affected and why.
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monitoring Oct 11, 2024, 05:32 PM UTC
We have identified the source of the incident and have pinned it down to a network maintenance task that went wrong, bringing some of the server's connectivity down. Therefore, the incident should not reoccur. The system is still recovering from the failure and is slower than usual. We will continue to monitor the performance until it's back to normal.
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resolved Oct 11, 2024, 07:01 PM UTC
The incident is now resolved and performance is back to normal. Thanks for your patience and sorry for the inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2024, 01:10 PM UTC
- Resolved
- Sep 03, 2024, 01:10 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Sep 03, 2024, 04:02 PM UTC
Due to an error in a deployment, log ingestion has stopped for approximately 49 minutes. The issue is resolved now.
Read the full incident report →
