Bugfender Outage History
Bugfender is up right nowPingoru has recorded 46 incidents for Bugfender: 18 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 2 of 720 (0%) |
| May 2026 | 4 | 19 of 744 (3%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 89 (0%) |
Incidents, newest first
Minor September 22, 2026 Dashboard degraded performance 3h 2m Web dashboard (dashboard.bugfender.com)
Started Sep 22, 2026, 07:53 AM UTC· resolved Sep 22, 2026, 10:55 AM UTC
- investigating Sep 22, 2026, 07:53 AM UTC
Our infrastructure provider is performing network maintenance, which is causing degraded dashboard performance. All services are working as expected, but the dashboard may be slower than usual.
- resolved Sep 22, 2026, 10:55 AM UTC
This incident has been resolved.
Critical August 13, 2026 Partial Service Outage 1h 42m Log ingestion API
Started Aug 13, 2026, 10:39 AM UTC· resolved Aug 13, 2026, 12:22 PM UTC
- investigating Aug 13, 2026, 10:39 AM UTC
We’re currently experiencing an outage, and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
- monitoring Aug 13, 2026, 11:21 AM UTC
The incident is resolved and we are now monitoring the system.
- resolved Aug 13, 2026, 12:22 PM UTC
This incident has been resolved.
Major July 12, 2026 Partial service disruption (datacenter maintenance) 1h 1m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Jul 12, 2026, 11:22 AM UTC· resolved Jul 12, 2026, 12:24 PM UTC
- monitoring Jul 12, 2026, 11:22 AM UTC
We’re seeing partial service unavailability due to a security update at our datacenter provider. Some of Bugfender's services may fail or be slower than usual. We’re monitoring and expect full recovery shortly.
- resolved Jul 12, 2026, 12:24 PM UTC
The datacenter security maintenance is complete and our services are operating normally again. If you still see issues, contact support.
Critical May 29, 2026 Service Outage 35m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started May 29, 2026, 07:11 AM UTC· resolved May 29, 2026, 07:46 AM UTC
- investigating May 29, 2026, 07:11 AM UTC
We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
- investigating May 29, 2026, 07:12 AM UTC
We are continuing to investigate this issue.
- monitoring May 29, 2026, 07:19 AM UTC
The incident is resolved and we are now monitoring the system.
- resolved May 29, 2026, 07:46 AM UTC
This incident has been resolved.
Critical May 29, 2026 Dashboard and API are unavailable 9m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started May 29, 2026, 05:45 AM UTC· resolved May 29, 2026, 05:54 AM UTC
- investigating May 29, 2026, 05:45 AM UTC
We're experiencing an outage and are currently looking into the issue.
- identified May 29, 2026, 05:47 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 29, 2026, 05:54 AM UTC
This incident has been resolved.
Critical May 26, 2026 Service Outage 11h 18m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started May 26, 2026, 10:52 AM UTC· resolved May 26, 2026, 10:11 PM UTC
- investigating May 26, 2026, 10:52 AM UTC
We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
- identified May 26, 2026, 11:17 AM UTC
We are currently experiencing a major infrastructure outage due to a critical server failure. Our team is actively working to recover the service and migrate operations to a new location as quickly as possible. At this time, some data loss may have occurred. We are still assessing the full impact while prioritizing service restoration and data recovery efforts. We sincerely apologize for the disruption and will continue to provide updates as more information becomes available.
- identified May 26, 2026, 01:50 PM UTC
We are continuing to work on a fix for this issue.
- identified May 26, 2026, 03:44 PM UTC
Services have been restored in a completely new data center after the critical outage. We are still working to stabilize the system, and some services may remain degraded while this process continues. We have already restored approximately half of the logs, but data from older days may still be missing. A second recovery phase will be performed to recover as much recent data as possible, although some logs from early this morning may be permanently lost. We appreciate your patience while restoration work continues.
- monitoring May 26, 2026, 05:37 PM UTC
The incident is resolved. Core services are stable in the new data center, and we are monitoring the platform to confirm everything continues to perform normally. Web dashboard (dashboard.bugfender.com) and log ingestion are operating normally. If you notice anything unusual, please contact support. Data recovery: As mentioned earlier, about half of the historical logs have been restored. We will schedule a second recovery phase for the remaining data and share timing on this page once the window is confirmed. Thank you for your patience during this outage!
- monitoring May 26, 2026, 09:21 PM UTC
Services have been stable in the new data center and logs are being processed normally again. We are now starting the recovery of missing data.
- resolved May 26, 2026, 10:11 PM UTC
The incident has been resolved and services are operating normally from the new data center. Our team continues monitoring and validating the new infrastructure to ensure long term stability. Older data has been largely restored. However, some log data from earlier today and parts of the weekend still appear to be missing. We are continuing recovery efforts to restore as much remaining data as possible.
Critical May 24, 2026 Dashboard and API are unavailable 6h 55m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started May 24, 2026, 02:00 PM UTC· resolved May 24, 2026, 08:55 PM UTC
- investigating May 24, 2026, 02:00 PM UTC
We're experiencing an outage and are currently looking into the issue.
- investigating May 24, 2026, 05:58 PM UTC
We are continuing to investigate the issues, seems there's a power outage in the main datacenter.
- monitoring May 24, 2026, 06:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 24, 2026, 08:55 PM UTC
This incident has been resolved.
Major April 29, 2026 Log Processing Delay 1h 24m Log ingestion API
Started Apr 29, 2026, 10:21 AM UTC· resolved Apr 29, 2026, 11:46 AM UTC
- investigating Apr 29, 2026, 10:21 AM UTC
Our log processing infrastructure is running behind which is causing that the logs sent to our servers are not shown in the dashboard. No logs have been lost, and we're working to process them as soon as possible.
- identified Apr 29, 2026, 10:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 29, 2026, 10:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 11:46 AM UTC
This incident has been resolved.
Critical April 15, 2026 Service Outage 47m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Apr 15, 2026, 11:00 AM UTC· resolved Apr 15, 2026, 11:47 AM UTC
- investigating Apr 15, 2026, 11:00 AM UTC
We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
- monitoring Apr 15, 2026, 11:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 11:47 AM UTC
This incident has been resolved.
Minor March 27, 2026 Log Processing Delay 1h 1m Log ingestion API
Started Mar 27, 2026, 09:57 AM UTC· resolved Mar 27, 2026, 10:58 AM UTC
- investigating Mar 27, 2026, 09:57 AM UTC
Our log processing infrastructure is running behind which is causing that the logs sent to our servers are not shown in the dashboard. No logs have been lost, and we're working to process them as soon as possible.
- monitoring Mar 27, 2026, 10:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2026, 10:58 AM UTC
This incident has been resolved.
Critical March 24, 2026 Dashboard and API are unavailable 10m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Mar 24, 2026, 08:22 AM UTC· resolved Mar 24, 2026, 08:33 AM UTC
- investigating Mar 24, 2026, 08:22 AM UTC
We're experiencing an outage and are currently looking into the issue.
- identified Mar 24, 2026, 08:24 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 24, 2026, 08:33 AM UTC
This incident has been resolved.
Major March 23, 2026 Log processing is experiencing issues 42m Log ingestion API
Started Mar 23, 2026, 12:08 PM UTC· resolved Mar 23, 2026, 12:51 PM UTC
- investigating Mar 23, 2026, 12:08 PM UTC
We are currently investigating this issue.
- resolved Mar 23, 2026, 12:51 PM UTC
This incident has been resolved.
Critical March 20, 2026 Bugfender dashboard not accesible 12h 5m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Mar 20, 2026, 07:31 AM UTC· resolved Mar 20, 2026, 07:37 PM UTC
- investigating Mar 20, 2026, 07:31 AM UTC
We are currently investigating this issue, log ingestion seems to be working fine.
- identified Mar 20, 2026, 08:21 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Mar 20, 2026, 09:39 AM UTC
The engineers are still working to understand and fix the problem. Log ingestion has been paused for a few minutes to allow the servers to stabilize.
- identified Mar 20, 2026, 10:15 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 20, 2026, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2026, 07:37 PM UTC
This incident has been resolved.
Minor February 16, 2026 We are experiencing some API processing delays 1h 43m Log ingestion API
Started Feb 16, 2026, 06:12 AM UTC· resolved Feb 16, 2026, 07:56 AM UTC
- investigating Feb 16, 2026, 06:12 AM UTC
We are currently investigating this issue.
- monitoring Feb 16, 2026, 07:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 16, 2026, 07:56 AM UTC
This incident has been resolved.
Critical February 12, 2026 Degraded device processing 12h 17m Log ingestion API
Started Feb 12, 2026, 09:45 PM UTC· resolved Feb 13, 2026, 10:03 AM UTC
- investigating Feb 12, 2026, 09:45 PM UTC
We are currently investigating an issue affecting a subset of devices that appear to be missing some data. Our team is analyzing the root cause and assessing the impact. We will provide further updates as soon as we have more information.
- identified Feb 12, 2026, 10:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 12, 2026, 11:33 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Feb 12, 2026, 11:39 PM UTC
We are currently investigating this issue.
- monitoring Feb 13, 2026, 12:59 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 13, 2026, 01:00 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 13, 2026, 10:03 AM UTC
This incident has been resolved.
Major December 27, 2025 Dashboard and API are unavailable 5m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Dec 27, 2025, 07:29 AM UTC· resolved Dec 27, 2025, 07:35 AM UTC
- investigating Dec 27, 2025, 07:29 AM UTC
We're experiencing an outage and are currently looking into the issue.
- resolved Dec 27, 2025, 07:35 AM UTC
This incident has been resolved.
Critical December 2, 2025 Public website outage 8h 53m Public website (bugfender.com)
Started Dec 02, 2025, 10:08 AM UTC· resolved Dec 02, 2025, 07:01 PM UTC
- investigating Dec 02, 2025, 10:08 AM UTC
We’re currently experiencing some outages on our main public website. The team is working to identify the root cause and restore services as quickly as possible. No other services are affected, log ingestion and dashboard are working without any interruption or problems.
- investigating Dec 02, 2025, 11:03 AM UTC
We are continuing to investigate this issue.
- resolved Dec 02, 2025, 07:01 PM UTC
This incident has been resolved.
Critical November 6, 2025 Elevated API Errors 3h 32m Log ingestion API
Started Nov 06, 2025, 05:02 PM UTC· resolved Nov 06, 2025, 08:34 PM UTC
- investigating Nov 06, 2025, 05:02 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Nov 06, 2025, 05:15 PM UTC
We keep investigating the root cause of the errors, meanwhile the API is working but log processing can be somewhat delayed
- monitoring Nov 06, 2025, 06:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 08:34 PM UTC
This incident has been resolved.
Critical October 20, 2025 Service Outage 5h 15m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Oct 20, 2025, 09:56 AM UTC· resolved Oct 20, 2025, 03:11 PM UTC
- investigating Oct 20, 2025, 09:56 AM UTC
We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
- investigating Oct 20, 2025, 09:58 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 10:19 AM UTC
A fix has been implemented, and we are monitoring recovery.
- resolved Oct 20, 2025, 03:11 PM UTC
This incident has been resolved.
Critical October 13, 2025 Dashboard and API are unavailable 30m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Oct 13, 2025, 07:24 AM UTC· resolved Oct 13, 2025, 07:54 AM UTC
- identified Oct 13, 2025, 07:24 AM UTC
We're experiencing an outage and the engineers are working to apply a fix.
- resolved Oct 13, 2025, 07:54 AM UTC
This incident has been resolved.
Critical September 20, 2025 Service Outage 1h 29m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Sep 20, 2025, 05:18 PM UTC· resolved Sep 20, 2025, 06:48 PM UTC
- identified Sep 20, 2025, 05:18 PM UTC
We’re currently experiencing an outage, there's a connectivity problem in the data center and the provider is working on a fix.
- resolved Sep 20, 2025, 06:48 PM UTC
This incident has been resolved.
Critical September 17, 2025 Service Outage 1h 35m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Sep 17, 2025, 10:32 AM UTC· resolved Sep 17, 2025, 12:08 PM UTC
- investigating Sep 17, 2025, 10:32 AM UTC
We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
- investigating Sep 17, 2025, 10:33 AM UTC
We are continuing to investigate this issue.
- identified Sep 17, 2025, 11:17 AM UTC
The engineers have found the problem and are working on a fix.
- resolved Sep 17, 2025, 12:08 PM UTC
This incident has been resolved.
Critical September 12, 2025 Service Outage 53m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Sep 12, 2025, 02:19 PM UTC· resolved Sep 12, 2025, 03:13 PM UTC
- investigating Sep 12, 2025, 02:19 PM UTC
We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
- investigating Sep 12, 2025, 02:26 PM UTC
The team is working to identify the cause of the outage. After careful review, we can confirm that the API is functioning.
- monitoring Sep 12, 2025, 03:04 PM UTC
The issue has been fixed and we are monitoring the services. Some users may experience slow performance for a few minutes while everything stabilizes.
- monitoring Sep 12, 2025, 03:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 12, 2025, 03:13 PM UTC
The incident has been resolved.
Critical August 21, 2025 Dashboard and API are unavailable 2h 46m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Aug 21, 2025, 03:04 PM UTC· resolved Aug 21, 2025, 05:51 PM UTC
- investigating Aug 21, 2025, 03:04 PM UTC
We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
- investigating Aug 21, 2025, 03:18 PM UTC
We are continuing to investigate this issue.
- identified Aug 21, 2025, 04:47 PM UTC
We’ve identified the issue as a power distribution problem in our data center. Our team is now working on restarting all affected systems and bringing services back online. Further updates will follow shortly.
- resolved Aug 21, 2025, 05:51 PM UTC
The incident has been resolved and services are back online. Please note that log processing may be delayed for the next few minutes while our servers catch up with pending logs.
Notice August 8, 2025 Dashboard and API are unavailable 44m Web dashboard (dashboard.bugfender.com), Log ingestion API
Started Aug 08, 2025, 03:05 PM UTC· resolved Aug 08, 2025, 03:50 PM UTC
- investigating Aug 08, 2025, 03:05 PM UTC
We're experiencing an outage and are currently looking into the issue. Engineers have tracked down the problem to some hardware problems in the main data center and they are working to implement a solution.
- resolved Aug 08, 2025, 03:50 PM UTC
All services should be back to normal now, there might some delay processing logs as there's a long queue to process. The incident was related to a physical problem with the data center fiber connection.