Bugfender incident

Elevated API Errors

Critical Resolved View vendor source →

Bugfender experienced a critical incident on November 6, 2025 affecting Log ingestion API, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 05:02 PM UTC
Resolved
Nov 06, 2025, 08:34 PM UTC
Duration
3h 32m
Detected by Pingoru
Nov 06, 2025, 05:02 PM UTC

Affected components

Log ingestion API

Update timeline

  1. investigating Nov 06, 2025, 05:02 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Nov 06, 2025, 05:15 PM UTC

    We keep investigating the root cause of the errors, meanwhile the API is working but log processing can be somewhat delayed

  3. monitoring Nov 06, 2025, 06:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2025, 08:34 PM UTC

    This incident has been resolved.