Bugfender experienced a critical incident on October 20, 2025 affecting Web dashboard (dashboard.bugfender.com) and Log ingestion API, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Web dashboard (dashboard.bugfender.com)Log ingestion API
Update timeline
- investigating Oct 20, 2025, 09:56 AM UTC
We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
- investigating Oct 20, 2025, 09:58 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 10:19 AM UTC
A fix has been implemented, and we are monitoring recovery.
- resolved Oct 20, 2025, 03:11 PM UTC
This incident has been resolved.