Brightly Software Outage History
Brightly Software is up right nowPingoru has recorded 40 incidents for Brightly Software: 38 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 145 of 720 (20%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 6 | 373 of 720 (52%) |
| July 2026 | 3 | 401 of 744 (54%) |
| August 2026 | 4 | 347 of 744 (47%) |
| September 2026 | 7 | 156 of 720 (22%) |
| October 2026 | 0 | 0 of 515 (0%) |
Incidents, newest first
Minor September 18, 2026 Event Manager - Error Message When Managing Events 2d 8h Event Manager
Started Sep 18, 2026, 08:40 PM UTC· resolved Sep 21, 2026, 05:23 AM UTC
- investigating Sep 18, 2026, 08:40 PM UTC
Our team is currently investigating an issue causing an error message in Event Manager when managing events. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Sep 18, 2026, 10:48 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
Minor September 18, 2026 Asset Essentials - Citizen Portal Registration 3h 41m Asset Essentials US
Started Sep 18, 2026, 08:02 PM UTC· resolved Sep 18, 2026, 11:43 PM UTC
- investigating Sep 18, 2026, 08:02 PM UTC
Our team is currently investigating an issue with registering in the Citizen Portal feature within Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- monitoring Sep 18, 2026, 09:26 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Sep 18, 2026, 11:43 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Notice September 17, 2026 TheWorxHub - Issue with Work Order printing and Report Subscriptions – TheWorxHub - USA - Healthcare
Started Sep 17, 2026, 12:49 PM UTC· resolved Sep 17, 2026, 12:49 PM UTC
- resolved Sep 17, 2026, 12:49 PM UTC
We have resolved the issue affecting work order printing and report subscriptions. To ensure all scheduled reports are delivered successfully, we are re-sending subscription reports at this time. Because of this, you may receive duplicate report emails. Thank you for your understanding and patience as we complete this process.
Minor September 16, 2026 Support service disruption 1d TheWorxHub - Senior Living USA, Help Desk, Asset Essentials US, TheWorxHub - USA - Healthcare and 39 more
Started Sep 16, 2026, 12:12 PM UTC· resolved Sep 17, 2026, 12:33 PM UTC
- investigating Sep 16, 2026, 12:12 PM UTC
We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible
- investigating Sep 16, 2026, 12:17 PM UTC
We are continuing to investigate this issue.
- investigating Sep 16, 2026, 12:26 PM UTC
We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible
- resolved Sep 17, 2026, 12:33 PM UTC
This issue has been resolved by our CRM provider and clients are able to contact our Asset Management Software Support team without issues. Thank you for your patience!
Minor September 15, 2026 Confirm OnDemand EMEA - Errors with Street Works Transfers 2d 23h Confirm OnDemand EMEA - SQL Server, Confirm OnDemand EMEA - Oracle
Started Sep 15, 2026, 12:26 PM UTC· resolved Sep 18, 2026, 12:09 PM UTC
- investigating Sep 15, 2026, 12:26 PM UTC
We are investigating an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. This is a top priority and we are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Sep 15, 2026, 03:35 PM UTC
We are continuing to investigate an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. We are working with Street Manager to investigate changes made and are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.
- identified Sep 16, 2026, 06:02 PM UTC
We are continuing to investigate the HTTP 429 errors that intermittently occur when Street Works are transferred between Confirm and Street Manager. This happens when the number of requests reaches a maximum within a given period and Confirm retries transfers that fail. We made changes to reduce frequency, and continue to monitor and work on the issue. We appreciate the importance of timely updates and we will continue to post on this page. Please contact [email protected] if you have any questions.
- monitoring Sep 17, 2026, 12:51 PM UTC
The number of HTTP 429 errors between Confirm and Street Manager have reduced and we are continuing to monitor the situation. Confirm resends the data if a 429 rate limit transfer warning appears. We appreciate the importance of timely transfers and we will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Sep 18, 2026, 12:09 PM UTC
We have been monitoring the number of HTTP 429 errors between Confirm and Street Manager and the situation has returned to normal. Please contact [email protected] if you have any questions.
- resolved Sep 18, 2026, 12:09 PM UTC
This incident has been resolved.
Minor September 15, 2026 Asset Essentials - Login Issue 1d Asset Essentials US
Started Sep 15, 2026, 11:34 AM UTC· resolved Sep 16, 2026, 11:55 AM UTC
- investigating Sep 15, 2026, 11:34 AM UTC
Our team is currently investigating an issue with errors after logging in to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Sep 15, 2026, 03:27 PM UTC
Our team continues to investigate an issue with errors after logging in to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Sep 15, 2026, 09:36 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Sep 16, 2026, 11:55 AM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor August 28, 2026 Asset Essentials - Latency when loading pages 6h 45m Asset Essentials US
Started Aug 28, 2026, 02:23 PM UTC· resolved Aug 28, 2026, 09:09 PM UTC
- investigating Aug 28, 2026, 02:23 PM UTC
Our team is currently investigating latency issues with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- monitoring Aug 28, 2026, 03:42 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Aug 28, 2026, 09:09 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor August 26, 2026 Confirm EMEA - Date Format Issues 4h Confirm OnDemand US, Confirm OnDemand APAC, Confirm OnDemand EMEA - SQL Server, Confirm OnDemand EMEA - Oracle
Started Aug 26, 2026, 12:52 PM UTC· resolved Aug 26, 2026, 04:53 PM UTC
- investigating Aug 26, 2026, 12:52 PM UTC
Our team is currently investigating an issue with the Confirm task processor which is impacting the date format related to scheduled reports. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- identified Aug 26, 2026, 02:43 PM UTC
Our team has identified the issue and is working to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Aug 26, 2026, 04:53 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions. This update was posted at 17:53 BST on 26 August 2026.
Major August 20, 2026 TheWorxHub Support Chat Feature 1h 40m TheWorxHub - Senior Living USA, TheWorxHub - USA - Healthcare, TheWorxHub - USA - Api, TheWorxHub - Senior Living Canada
Started Aug 20, 2026, 12:12 PM UTC· resolved Aug 20, 2026, 01:52 PM UTC
- investigating Aug 20, 2026, 12:12 PM UTC
In Product chat functionality is not available in TheWorxHub currently. We are working to restore service, in the meantime please contact our Support team via phone at 877-363-9679 or via email at [email protected]. We apologize for any inconveniences this may cause for you.
- resolved Aug 20, 2026, 01:52 PM UTC
This incident has been resolved.
Minor August 11, 2026 Event Manager – Intermittent Latency During Navigation 30d 1h Event Manager
Started Aug 11, 2026, 01:58 PM UTC· resolved Sep 10, 2026, 03:39 PM UTC
- investigating Aug 11, 2026, 01:58 PM UTC
Our team is currently investigating intermittent latency issues when working in Event Manager. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- investigating Aug 12, 2026, 05:40 PM UTC
We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact [email protected] if you have any questions.
- monitoring Aug 14, 2026, 01:02 PM UTC
Our team has implemented a fix for this issue. Services have been restored in most areas and are working properly. We will continue to monitor all systems to ensure full restoration. Thank you for your patience! If you experience latency when opening Event Details from the Pending Events list, a workaround is available. Use the Event List, filter for Pending events, and open Event Details from there. This provides access to the same events through a faster path while our team continues investigating improvements to the Pending Events workflow. Please contact [email protected] if you have any questions.
- investigating Aug 20, 2026, 01:57 PM UTC
We are continuing to investigate additional reports of latency in Event Manager and have escalated the issue to our highest priority. Our teams are actively working on additional improvements and resolution as quickly as possible. We apologize for the disruption and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Aug 27, 2026, 04:37 PM UTC
We continue to make daily modifications and performance improvements to Event Manager as we work toward a permanent resolution. Addressing this issue remains our highest priority, and our team is working around the clock to make improvements. We apologize for the continued disruption and appreciate your patience as we work to resolve this issue. We will continue to provide updates on this page. Please contact [email protected] if you have any questions.
- monitoring Aug 31, 2026, 03:30 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Sep 10, 2026, 03:39 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor July 20, 2026 Asset Essentials Mobile App - UK Login 1h 2m Asset Essentials US
Started Jul 20, 2026, 03:55 PM UTC· resolved Jul 20, 2026, 04:58 PM UTC
- investigating Jul 20, 2026, 03:55 PM UTC
Our team is currently investigating login with the UK version of Asset Essentials Mobile app. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Jul 20, 2026, 04:58 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Critical July 6, 2026 TheWorxHub - Access Issue for Canadian clients 76d 9h TheWorxHub - Senior Living Canada
Started Jul 06, 2026, 08:09 PM UTC· resolved Sep 21, 2026, 05:23 AM UTC
- investigating Jul 06, 2026, 08:09 PM UTC
Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Jul 06, 2026, 10:25 PM UTC
We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'companyname.theworxhub.ca' web addresses. If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'companyname.theworxhub.com'). Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work on a solution.
- investigating Jul 15, 2026, 08:36 PM UTC
We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs. At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com' We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward. We will share additional updates as we have more information. Please contact [email protected] if you have any questions"
Critical July 3, 2026 Confirm OnDemand UK & I - Certificate Issue 2h 18m Confirm OnDemand EMEA - SQL Server, Confirm OnDemand EMEA - Oracle
Started Jul 03, 2026, 02:17 PM UTC· resolved Jul 03, 2026, 04:35 PM UTC
- investigating Jul 03, 2026, 02:17 PM UTC
We are currently investigating an issue affecting Confirm Enterprise login, where users are receiving a certificate-based authentication error. As a temporary workaround, non-SSO users can enter their password in the authentication pop-up to log in successfully. Confirm Web and ConfirmConnect are not impacted. We are treating this as a top-priority and are working to restore normal service as quickly as possible. We apologise for the inconvenience and appreciate your patience while we investigate and resolve the issue.
- investigating Jul 03, 2026, 03:45 PM UTC
We are continuing to investigate this issue.
- investigating Jul 03, 2026, 04:31 PM UTC
We are continuing to investigate this issue.
- resolved Jul 03, 2026, 04:35 PM UTC
We have resolved the issue that was causing users to receive a certificate-based authentication error when logging in to Confirm Enterprise. The resolution has been validated with affected clients, and services are now operating as expected. We apologise for any inconvenience or disruption this issue may have caused and thank you for your patience while we worked to restore normal service. Update: 3 Jul 2026 17:34 BST
Minor June 19, 2026 Asset Essentials - Dashboard redirect issue 17d 4h Asset Essentials US
Started Jun 19, 2026, 03:34 PM UTC· resolved Jul 06, 2026, 08:29 PM UTC
- investigating Jun 19, 2026, 03:34 PM UTC
Our team is currently investigating an issue causing an incorrect redirect to the Dashboard page within Asset Essentials when clicking on various areas within the application. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- monitoring Jun 19, 2026, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 08:29 PM UTC
This incident has been resolved.
Minor June 17, 2026 Event Manager - Unable to Edit Events 3h 19m Event Manager
Started Jun 17, 2026, 01:10 PM UTC· resolved Jun 17, 2026, 04:29 PM UTC
- investigating Jun 17, 2026, 01:10 PM UTC
Our team is currently investigating an issue impacting the ability to edit events within Event Manager. This is being investigated as our top priority, and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Jun 17, 2026, 04:29 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor June 16, 2026 Errors within TheWorxHub 9d 1h TheWorxHub - Senior Living USA, TheWorxHub - USA - Healthcare, TheWorxHub - Senior Living Canada
Started Jun 16, 2026, 02:55 PM UTC· resolved Jun 25, 2026, 04:12 PM UTC
- investigating Jun 16, 2026, 02:55 PM UTC
Our team is currently investigating reports of clients encountering errors within TheWorxHub. Our team is actively working to identify the root cause and implement a resolution. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Jun 16, 2026, 09:36 PM UTC
We are continuing to investigate error messages within TheWorxHub application. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Jun 25, 2026, 04:12 PM UTC
This incident has been resolved.
Minor June 15, 2026 Asset Essentials Data Share and Analytics - Data Refresh Latency 2h 3m Asset Essentials US
Started Jun 15, 2026, 06:29 PM UTC· resolved Jun 15, 2026, 08:32 PM UTC
- investigating Jun 15, 2026, 06:29 PM UTC
Please be aware we are currently investigating an issue with Asset Essentials Data Share and Analytics where data updates are not syncing accurately. As a result, the data available to you may not reflect the most up-to-date information at this time. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Jun 15, 2026, 08:32 PM UTC
The data syncing issue has been resolved, and syncing is now in progress. Please note it may take up to two hours for all data to be fully updated in Data Share and Analytics. Please contact [email protected] if you have any questions.
Minor May 7, 2026 TheWorxHub- Dashboard Loading 5h 55m TheWorxHub - USA - Healthcare
Started May 07, 2026, 12:29 PM UTC· resolved May 07, 2026, 06:25 PM UTC
- investigating May 07, 2026, 12:29 PM UTC
Our team is currently investigating Dashboard latency issues with TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contacts [email protected] if you have any questions.
- monitoring May 07, 2026, 02:11 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
- resolved May 07, 2026, 06:25 PM UTC
Our engineers have been monitoring the application. The issue is now resolved. Thank you for your patience.
Minor April 10, 2026 TheWorxHub - Mobile App Issue When Assigning Work Orders 4d TheWorxHub - Senior Living USA, TheWorxHub - USA - Healthcare, TheWorxHub - USA - Api, TheWorxHub - Senior Living Canada
Started Apr 10, 2026, 01:16 PM UTC· resolved Apr 14, 2026, 01:37 PM UTC
- investigating Apr 10, 2026, 01:16 PM UTC
Our team is currently investigating an issue causing an error message in TheWorxHub when assigning Work Orders to a Technician in the Mobile App. This is a top priority for our team and we hope to have a resolution soon. As a work around for this issue you can use the web application or follow the instructions below to uncheck Teams and assign the work from there. 1. Open the Work Order, then tap to open the "Labor Assignment" page. 2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it. 3. Tap "Staff Assignable", then search for the technician who needs to be assigned. 4. Tap the "technician’s name" — a checkmark will appear to confirm selection. 5. Tap “I’m Done” to save the assignment. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- identified Apr 10, 2026, 07:42 PM UTC
Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. As a work around for this issue you can contiune to use the web application or follow the instructions below to uncheck Teams and assign the work from there. 1. Open the Work Order, then tap to open the "Labor Assignment" page. 2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it. 3. Tap "Staff Assignable", then search for the technician who needs to be assigned. 4. Tap the "technician’s name" — a checkmark will appear to confirm selection. 5. Tap “I’m Done” to save the assignment. Please contact [email protected] with any questions.
- resolved Apr 14, 2026, 01:37 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor April 9, 2026 MaintenanceDirect: Issue with Work Order Counts on Home Page 4d 1h MaintenanceDirect
Started Apr 09, 2026, 01:52 PM UTC· resolved Apr 13, 2026, 03:33 PM UTC
- investigating Apr 09, 2026, 01:52 PM UTC
Our team is currently investigating Work Orders counts not displaying correctly on the home page in MaintenanceDirect due to an issue with the Work Queue filter. This issue is impacting the Administrator, Supervisor I, and Supervisor II user roles. We are investigating this as our top priority and will work to have a resolution out as soon as possible. As a work around you can change "Work Queue" drop down menu to "Blank" and your data will populate. Thank you for your patience! Please contact [email protected] if you have any questions.
- investigating Apr 09, 2026, 08:26 PM UTC
We are continuing to investigate an issue where Work Order counts are not displaying correctly on the MaintenanceDirect home page due to a problem with the Work Queue filter. Resolving this remains our top priority, and our team is actively working toward a fix. We will provide another update as soon as more information or a resolution is available. Until this is resolved, you can change the “Work Queue” drop-down menu to “Blank”, which should allow your data to populate correctly. Thank you for your continued patience. If you have any questions, please contact [email protected].
- identified Apr 10, 2026, 06:36 PM UTC
Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. Please contact [email protected] with any questions.
- resolved Apr 13, 2026, 03:33 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor April 1, 2026 Event Manager - Error message when logging in 1d 1h Event Manager
Started Apr 01, 2026, 09:05 PM UTC· resolved Apr 02, 2026, 10:12 PM UTC
- investigating Apr 01, 2026, 09:05 PM UTC
Our team is currently investigating an issue where users are getting an error message when logging into Event Manager. This is a top priority for our team and we hope to have a resolution soon. As a workaround for this issue, please use the back button and login again. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Apr 02, 2026, 12:27 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Apr 02, 2026, 10:12 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor March 25, 2026 Confirm Enterprise - SSO Login Issue 2h 14m Confirm OnDemand EMEA - All Clients
Started Mar 25, 2026, 02:28 PM UTC· resolved Mar 25, 2026, 04:43 PM UTC
- investigating Mar 25, 2026, 02:28 PM UTC
Our team is currently investigating an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Mar 25, 2026, 03:52 PM UTC
Our team is continuing to investigate an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Mar 25, 2026, 04:43 PM UTC
We have resolved the problem where users get a certificate-based authentication error when logging in to Confirm Enterprise. We apologise for the disruption it caused. Please contact [email protected] if you have any questions.
Minor March 24, 2026 Asset Essentials - Request by Email Issue 22h 42m Asset Essentials US
Started Mar 24, 2026, 02:50 PM UTC· resolved Mar 25, 2026, 01:33 PM UTC
- investigating Mar 24, 2026, 02:50 PM UTC
Our team is currently investigating an issue with Requests submitted by Email not creating work orders in Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please follow this page for updates and contact [email protected] if you have any questions.
- monitoring Mar 25, 2026, 01:32 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
- resolved Mar 25, 2026, 01:33 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
Minor March 23, 2026 FacilityDude - Error when logging in for MST clients 3h 9m MyFacilityDude
Started Mar 23, 2026, 03:16 PM UTC· resolved Mar 23, 2026, 06:26 PM UTC
- investigating Mar 23, 2026, 03:16 PM UTC
Our team is currently investigating an issue causing an error message in FacilityDude when logging into an application. The issue is impacting clients in the Mountain Standard Time (MST) zone. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- monitoring Mar 23, 2026, 03:46 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Mar 23, 2026, 06:26 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.
Minor March 17, 2026 Event Manager - Issue impacting work order creation from tasks 1h 44m Asset Essentials US, Event Manager
Started Mar 17, 2026, 02:58 PM UTC· resolved Mar 17, 2026, 04:42 PM UTC
- investigating Mar 17, 2026, 02:58 PM UTC
Our team is investigating an issue impacting the ability to create a work order in Asset Essentials from a task in the Event Manager application. This is being investigated as a top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience. Please contact our Support Team at [email protected] with any questions.
- resolved Mar 17, 2026, 04:42 PM UTC
This issue has been resolved. Thank you for your patience. Please contact our Support Team at [email protected] with any questions.