Brightly Software incident
Asset Essentials - Citizen Portal Registration
Brightly Software experienced a minor incident on September 18, 2026 affecting Asset Essentials US, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 08:02 PM UTC
Our team is currently investigating an issue with registering in the Citizen Portal feature within Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- monitoring Sep 18, 2026, 09:26 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Sep 18, 2026, 11:43 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.