Brightly Software experienced a major incident on August 20, 2026 affecting TheWorxHub - Senior Living USA and TheWorxHub - USA - Healthcare and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
TheWorxHub - Senior Living USATheWorxHub - USA - HealthcareTheWorxHub - USA - ApiTheWorxHub - Senior Living Canada
Update timeline
- investigating Aug 20, 2026, 12:12 PM UTC
In Product chat functionality is not available in TheWorxHub currently. We are working to restore service, in the meantime please contact our Support team via phone at 877-363-9679 or via email at [email protected]. We apologize for any inconveniences this may cause for you.
- resolved Aug 20, 2026, 01:52 PM UTC
This incident has been resolved.