Brightly Software incident

Asset Essentials - Latency when loading pages

Minor Resolved View vendor source →

Brightly Software experienced a minor incident on August 28, 2026 affecting Asset Essentials US, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 02:23 PM UTC
Resolved
Aug 28, 2026, 09:09 PM UTC
Duration
6h 45m
Detected by Pingoru
Aug 28, 2026, 02:23 PM UTC

Affected components

Asset Essentials US

Update timeline

  1. investigating Aug 28, 2026, 02:23 PM UTC

    Our team is currently investigating latency issues with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.

  2. monitoring Aug 28, 2026, 03:42 PM UTC

    Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.

  3. resolved Aug 28, 2026, 09:09 PM UTC

    This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.