Brightly Software experienced a minor incident on September 16, 2026 affecting TheWorxHub - Senior Living USA and Help Desk and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 12:12 PM UTC
We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible
- investigating Sep 16, 2026, 12:17 PM UTC
We are continuing to investigate this issue.
- investigating Sep 16, 2026, 12:26 PM UTC
We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible
- resolved Sep 17, 2026, 12:33 PM UTC
This issue has been resolved by our CRM provider and clients are able to contact our Asset Management Software Support team without issues. Thank you for your patience!