Brightly Software incident
Event Manager – Intermittent Latency During Navigation
Brightly Software experienced a minor incident on August 11, 2026 affecting Event Manager, lasting 30d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 01:58 PM UTC
Our team is currently investigating intermittent latency issues when working in Event Manager. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.
- investigating Aug 12, 2026, 05:40 PM UTC
We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact [email protected] if you have any questions.
- monitoring Aug 14, 2026, 01:02 PM UTC
Our team has implemented a fix for this issue. Services have been restored in most areas and are working properly. We will continue to monitor all systems to ensure full restoration. Thank you for your patience! If you experience latency when opening Event Details from the Pending Events list, a workaround is available. Use the Event List, filter for Pending events, and open Event Details from there. This provides access to the same events through a faster path while our team continues investigating improvements to the Pending Events workflow. Please contact [email protected] if you have any questions.
- investigating Aug 20, 2026, 01:57 PM UTC
We are continuing to investigate additional reports of latency in Event Manager and have escalated the issue to our highest priority. Our teams are actively working on additional improvements and resolution as quickly as possible. We apologize for the disruption and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Aug 27, 2026, 04:37 PM UTC
We continue to make daily modifications and performance improvements to Event Manager as we work toward a permanent resolution. Addressing this issue remains our highest priority, and our team is working around the clock to make improvements. We apologize for the continued disruption and appreciate your patience as we work to resolve this issue. We will continue to provide updates on this page. Please contact [email protected] if you have any questions.
- monitoring Aug 31, 2026, 03:30 PM UTC
Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.
- resolved Sep 10, 2026, 03:39 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.