Brightly Software experienced a minor incident on March 25, 2026 affecting Confirm OnDemand EMEA - All Clients, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 02:28 PM UTC
Our team is currently investigating an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- investigating Mar 25, 2026, 03:52 PM UTC
Our team is continuing to investigate an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
- resolved Mar 25, 2026, 04:43 PM UTC
We have resolved the problem where users get a certificate-based authentication error when logging in to Confirm Enterprise. We apologise for the disruption it caused. Please contact [email protected] if you have any questions.