Is Brightly Software down?

Last checked 5m ago
Current status
Brightly Software is down

Active incident: TheWorxHub - Access Issue for Canadian clients

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Official status page: https://status.brightlysoftware.com · Polled every 5 minutes · 43 components tracked

Brightly Software is reporting a major outage right now (last checked 5m ago). 1 active incident on the official status page.

Real-time Brightly Software status, recent outages, and incident history — pulled directly from Brightly Software's official status page at https://status.brightlysoftware.com every 5 minutes. Pingoru tracks 43 Brightly Software services and has captured 19 incidents in the last 90 days (96.90% uptime). Get email, Slack, Discord, or webhook alerts the moment Brightly Software reports a new incident — free for 5 monitors, no credit card.

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Brightly Software uptime 96.90% uptime · past 90 days
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Active incident 1

  1. TheWorxHub - Access Issue for Canadian clients
    Ongoing ● 73d 16h
    Started Jul 06, 2026, 08:09 PM UTC
    TheWorxHub - Senior Living Canada
    Timeline · 3 updates
    • investigating · Jul 06, 2026, 08:09 PM UTC

      Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • investigating · Jul 06, 2026, 10:25 PM UTC

      We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'companyname.theworxhub.ca' web addresses. If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'companyname.theworxhub.com'). Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work on a solution.

    • investigating · Jul 15, 2026, 08:36 PM UTC

      We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs. At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com' We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward. We will share additional updates as we have more information. Please contact [email protected] if you have any questions"

    Latest: We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs. At this time, we cannot confirm wheth…

Recent outages & incidents

Past 90 days
  1. TheWorxHub - Issue with Work Order printing and Report Subscriptions
    Resolved —
    Started Sep 17, 2026, 12:49 PM UTC · Resolved Sep 17, 2026, 12:49 PM UTC
    TheWorxHub - USA - Healthcare
    Timeline · 1 update
    • resolved · Sep 17, 2026, 12:49 PM UTC

      We have resolved the issue affecting work order printing and report subscriptions. To ensure all scheduled reports are delivered successfully, we are re-sending subscription reports at this time. Because of this, you may receive duplicate report emails. Thank you for your understanding and patience as we complete this process.

    Latest: We have resolved the issue affecting work order printing and report subscriptions. To ensure all scheduled reports are delivered successfully, we are re-sending subscription report…

  2. Support service disruption
    Resolved 1d
    Started Sep 16, 2026, 12:12 PM UTC · Resolved Sep 17, 2026, 12:33 PM UTC
    TheWorxHub - Senior Living USAHelp DeskAsset Essentials USTheWorxHub - USA - HealthcareEvent ManagerEnergy ManagerMaintenanceDirectIncidentConfirm OnDemand USTheWorxHub - USA - Api
    Timeline · 4 updates
    • investigating · Sep 16, 2026, 12:12 PM UTC

      We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    • investigating · Sep 16, 2026, 12:17 PM UTC

      We are continuing to investigate this issue.

    • investigating · Sep 16, 2026, 12:26 PM UTC

      We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    • resolved · Sep 17, 2026, 12:33 PM UTC

      This issue has been resolved by our CRM provider and clients are able to contact our Asset Management Software Support team without issues. Thank you for your patience!

    Latest: This issue has been resolved by our CRM provider and clients are able to contact our Asset Management Software Support team without issues. Thank you for your patience!

  3. Confirm OnDemand EMEA - Errors with Street Works Transfers
    Resolved 2d 23h
    Started Sep 15, 2026, 12:26 PM UTC · Resolved Sep 18, 2026, 12:09 PM UTC
    Confirm OnDemand EMEA - SQL ServerConfirm OnDemand EMEA - Oracle
    Timeline · 6 updates
    • investigating · Sep 15, 2026, 12:26 PM UTC

      We are investigating an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. This is a top priority and we are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • investigating · Sep 15, 2026, 03:35 PM UTC

      We are continuing to investigate an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. We are working with Street Manager to investigate changes made and are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • identified · Sep 16, 2026, 06:02 PM UTC

      We are continuing to investigate the HTTP 429 errors that intermittently occur when Street Works are transferred between Confirm and Street Manager. This happens when the number of requests reaches a maximum within a given period and Confirm retries transfers that fail. We made changes to reduce frequency, and continue to monitor and work on the issue. We appreciate the importance of timely updates and we will continue to post on this page. Please contact [email protected] if you have any questions.

    • monitoring · Sep 17, 2026, 12:51 PM UTC

      The number of HTTP 429 errors between Confirm and Street Manager have reduced and we are continuing to monitor the situation. Confirm resends the data if a 429 rate limit transfer warning appears. We appreciate the importance of timely transfers and we will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • monitoring · Sep 18, 2026, 12:09 PM UTC

      We have been monitoring the number of HTTP 429 errors between Confirm and Street Manager and the situation has returned to normal. Please contact [email protected] if you have any questions.

    • resolved · Sep 18, 2026, 12:09 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Asset Essentials - Login Issue
    Resolved 1d
    Started Sep 15, 2026, 11:34 AM UTC · Resolved Sep 16, 2026, 11:55 AM UTC
    Asset Essentials US
    Timeline · 4 updates
    • investigating · Sep 15, 2026, 11:34 AM UTC

      Our team is currently investigating an issue with errors after logging in to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • investigating · Sep 15, 2026, 03:27 PM UTC

      Our team continues to investigate an issue with errors after logging in to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • monitoring · Sep 15, 2026, 09:36 PM UTC

      Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.

    • resolved · Sep 16, 2026, 11:55 AM UTC

      This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

    Latest: This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

  5. Asset Essentials - Login Issue
    Resolved 1d 1h
    Started Sep 10, 2026, 03:06 PM UTC · Resolved Sep 11, 2026, 04:57 PM UTC
    Asset Essentials US
    Timeline · 3 updates
    • investigating · Sep 10, 2026, 03:06 PM UTC

      Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • monitoring · Sep 10, 2026, 03:31 PM UTC

      Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.

    • resolved · Sep 11, 2026, 04:57 PM UTC

      This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

    Latest: This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

See the full Brightly Software outage history

8 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Brightly Software outage history →

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Outage history

Past 90 days · 13 incidents View full outage history →