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Not checked since September 21, 2026
Current status
Brightly Software is no longer checked

Pingoru stopped checking this status page. The last check was on September 21, 2026. Open the official page for the current status.

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Pingoru no longer checks Brightly Software's status page, so this page does not show its current status. The last check was on September 21, 2026.

Brightly Software incident history recorded from Brightly Software's official status page at status.brightlysoftware.com. Pingoru no longer checks Brightly Software's status page, so this page does not show its current status. The last check was on September 21, 2026.

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Recent outages & incidents

Past 90 days
  1. Event Manager - Error Message When Managing Events
    Resolved 2d 8h
    Started Sep 18, 2026, 08:40 PM UTC · Resolved Sep 21, 2026, 05:23 AM UTC
    Event Manager
    Timeline · 2 updates
    • investigating · Sep 18, 2026, 08:40 PM UTC

      Our team is currently investigating an issue causing an error message in Event Manager when managing events. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • monitoring · Sep 18, 2026, 10:48 PM UTC

      Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.

    Latest: Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact …

  2. Asset Essentials - Citizen Portal Registration
    Resolved 3h 41m
    Started Sep 18, 2026, 08:02 PM UTC · Resolved Sep 18, 2026, 11:43 PM UTC
    Asset Essentials US
    Timeline · 3 updates
    • investigating · Sep 18, 2026, 08:02 PM UTC

      Our team is currently investigating an issue with registering in the Citizen Portal feature within Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.

    • monitoring · Sep 18, 2026, 09:26 PM UTC

      Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.

    • resolved · Sep 18, 2026, 11:43 PM UTC

      This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

    Latest: This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

  3. TheWorxHub - Issue with Work Order printing and Report Subscriptions
    Resolved –
    Started Sep 17, 2026, 12:49 PM UTC · Resolved Sep 17, 2026, 12:49 PM UTC
    TheWorxHub - USA - Healthcare
    Timeline · 1 update
    • resolved · Sep 17, 2026, 12:49 PM UTC

      We have resolved the issue affecting work order printing and report subscriptions. To ensure all scheduled reports are delivered successfully, we are re-sending subscription reports at this time. Because of this, you may receive duplicate report emails. Thank you for your understanding and patience as we complete this process.

    Latest: We have resolved the issue affecting work order printing and report subscriptions. To ensure all scheduled reports are delivered successfully, we are re-sending subscription report…

  4. Support service disruption
    Resolved 1d
    Started Sep 16, 2026, 12:12 PM UTC · Resolved Sep 17, 2026, 12:33 PM UTC
    TheWorxHub - Senior Living USAHelp DeskAsset Essentials USTheWorxHub - USA - HealthcareEvent ManagerEnergy ManagerMaintenanceDirectIncidentConfirm OnDemand USTheWorxHub - USA - Api
    Timeline · 4 updates
    • investigating · Sep 16, 2026, 12:12 PM UTC

      We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    • investigating · Sep 16, 2026, 12:17 PM UTC

      We are continuing to investigate this issue.

    • investigating · Sep 16, 2026, 12:26 PM UTC

      We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    • resolved · Sep 17, 2026, 12:33 PM UTC

      This issue has been resolved by our CRM provider and clients are able to contact our Asset Management Software Support team without issues. Thank you for your patience!

    Latest: This issue has been resolved by our CRM provider and clients are able to contact our Asset Management Software Support team without issues. Thank you for your patience!

  5. Confirm OnDemand EMEA - Errors with Street Works Transfers
    Resolved 2d 23h
    Started Sep 15, 2026, 12:26 PM UTC · Resolved Sep 18, 2026, 12:09 PM UTC
    Confirm OnDemand EMEA - SQL ServerConfirm OnDemand EMEA - Oracle
    Timeline · 6 updates
    • investigating · Sep 15, 2026, 12:26 PM UTC

      We are investigating an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. This is a top priority and we are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • investigating · Sep 15, 2026, 03:35 PM UTC

      We are continuing to investigate an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. We are working with Street Manager to investigate changes made and are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • identified · Sep 16, 2026, 06:02 PM UTC

      We are continuing to investigate the HTTP 429 errors that intermittently occur when Street Works are transferred between Confirm and Street Manager. This happens when the number of requests reaches a maximum within a given period and Confirm retries transfers that fail. We made changes to reduce frequency, and continue to monitor and work on the issue. We appreciate the importance of timely updates and we will continue to post on this page. Please contact [email protected] if you have any questions.

    • monitoring · Sep 17, 2026, 12:51 PM UTC

      The number of HTTP 429 errors between Confirm and Street Manager have reduced and we are continuing to monitor the situation. Confirm resends the data if a 429 rate limit transfer warning appears. We appreciate the importance of timely transfers and we will continue to post updates on this page. Please contact [email protected] if you have any questions.

    • monitoring · Sep 18, 2026, 12:09 PM UTC

      We have been monitoring the number of HTTP 429 errors between Confirm and Street Manager and the situation has returned to normal. Please contact [email protected] if you have any questions.

    • resolved · Sep 18, 2026, 12:09 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Brightly Software outage history

6 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Brightly Software outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 43 components no longer checked
40incidents recorded
38last 12 months
11last 90 days
5 daystypical duration, 12 months

The longest incident in the last year, TheWorxHub - Access Issue for Canadian clients on July 6, 2026, ran for 76 days. 7 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Asset Essentials US17
  • Event Manager7
  • TheWorxHub - USA - Healthcare6
  • TheWorxHub - Senior Living Canada5
  • TheWorxHub - Senior Living USA5

Latest incidents

Outage history

Past 90 days · 11 incidents View full outage history →