Brightly Software Outage History

Our team is currently investigating an issue with users receiving an error when logging into Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.

Our team is currently investigating an issue causing a 502 Bad Gateway error when attempting to access FSDirect's CommunityUse. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Our team is currently investigating an issue preventing Work Orders from displaying in the FacilityDude Work Center app. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.

Our team is currently investigating a critical issue affecting Android users using Android version 15 who have updated to the latest version of the Asset Essentials mobile app (Version 3.1.11). Specifically, the "Save" button is not appearing, preventing users from saving work orders. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Current work around is to disable any screen locks and rotate device to landscape view. Thank you for your patience! Please contact [email protected] if you have any questions.

We are continuing to investigate this issue.

Current Workarounds for Missing Save Button on Mobile: *Workaround #1: Rotate the phone to landscape mode and scroll to the bottom. This should make the "Save" button visible. *Workaround #2: If rotating the phone does not resolve the issue, uninstalling and reinstalling the app will revert it to the previous version where the "Save" button is accessible We appreciate your patience as we work on a permanent fix.

Our team is currently investigating an issue causing a 503 error when logging into Origin. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience. Please contact [email protected] if you have any questions.

Our team is currently investigating an issue causing a 504 Gateway Time-out error in SchoolDude applications. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.

Our team is currently investigating an issue causing delays with PM generation within TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.

Our team is currently investigating an issue impacting access to Event Manager. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Our team is currently investigating an issue impacting Single Sign On for our SchoolDude applications. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.

Our team is investigating a problem with Recurring Room Bookings Work Orders not appearing on the Dashboard within TheWorxHub. These Work Orders are also not searchable in the Work Order Search tab and can only be found on the Room Bookings Dashboard or within the Room Bookings Search tab. These Work Orders will be visible on the Room Bookings Dashboard under the All Upcoming section, after clicking into a booked event. To find the In Progress Work Orders, click on the Room Setup/Tear Down tab within the booked event. We apologize for the inconvenience and will continue to provide updates on this page until the issue is resolved. Thank you for your patience!

Our team is currently investigating an issue where preventive maintenance (PM) work orders may not have run as scheduled this morning in Asset Essentials. Resolving this is a top priority, and we are actively working to identify the root cause and implement a solution. Thank you for your patience.