Brightly Software incident

Confirm OnDemand EMEA - Errors with Street Works Transfers

Minor Resolved View vendor source →

Brightly Software experienced a minor incident on September 15, 2026 affecting Confirm OnDemand EMEA - SQL Server and Confirm OnDemand EMEA - Oracle, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 12:26 PM UTC
Resolved
Sep 18, 2026, 12:09 PM UTC
Duration
2d 23h
Detected by Pingoru
Sep 15, 2026, 12:26 PM UTC

Affected components

Confirm OnDemand EMEA - SQL ServerConfirm OnDemand EMEA - Oracle

Update timeline

  1. investigating Sep 15, 2026, 12:26 PM UTC

    We are investigating an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. This is a top priority and we are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.

  2. investigating Sep 15, 2026, 03:35 PM UTC

    We are continuing to investigate an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. We are working with Street Manager to investigate changes made and are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.

  3. identified Sep 16, 2026, 06:02 PM UTC

    We are continuing to investigate the HTTP 429 errors that intermittently occur when Street Works are transferred between Confirm and Street Manager. This happens when the number of requests reaches a maximum within a given period and Confirm retries transfers that fail. We made changes to reduce frequency, and continue to monitor and work on the issue. We appreciate the importance of timely updates and we will continue to post on this page. Please contact [email protected] if you have any questions.

  4. monitoring Sep 17, 2026, 12:51 PM UTC

    The number of HTTP 429 errors between Confirm and Street Manager have reduced and we are continuing to monitor the situation. Confirm resends the data if a 429 rate limit transfer warning appears. We appreciate the importance of timely transfers and we will continue to post updates on this page. Please contact [email protected] if you have any questions.

  5. monitoring Sep 18, 2026, 12:09 PM UTC

    We have been monitoring the number of HTTP 429 errors between Confirm and Street Manager and the situation has returned to normal. Please contact [email protected] if you have any questions.

  6. resolved Sep 18, 2026, 12:09 PM UTC

    This incident has been resolved.