Brightly Software incident

TheWorxHub - Sites Not Loading within Senior Living

Critical Resolved View vendor source →

Brightly Software experienced a critical incident on September 16, 2025 affecting TheWorxHub - Senior Living USA, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 08:11 PM UTC
Resolved
Sep 16, 2025, 08:30 PM UTC
Duration
18m
Detected by Pingoru
Sep 16, 2025, 08:11 PM UTC

Affected components

TheWorxHub - Senior Living USA

Update timeline

  1. investigating Sep 16, 2025, 08:11 PM UTC

    Our team is currently investigating an issue with sites not loading within Senior Living in TheWorxHub. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

  2. resolved Sep 16, 2025, 08:30 PM UTC

    This incident has been resolved.