Brandwatch incident

Consumer Research/Listen - Query backfill issues and possible delays in visibility of realtime data

Minor Resolved View vendor source →

Brandwatch experienced a minor incident on May 28, 2026 affecting Data Collection and Listen, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 01:25 PM UTC
Resolved
May 28, 2026, 05:20 PM UTC
Duration
3h 54m
Detected by Pingoru
May 28, 2026, 01:25 PM UTC

Affected components

Data CollectionListen

Update timeline

  1. identified May 28, 2026, 01:25 PM UTC

    We are currently investigating an issue affecting query backfilling, where some queries are hanging, delayed, or remaining at 0% completion. Our Engineering team is actively investigating this with urgency, and we will continue to provide updates as we learn more. Thank you for your patience and understanding.

  2. identified May 28, 2026, 02:40 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 28, 2026, 05:20 PM UTC

    This incident has been resolved.