Brandwatch incident
Consumer Research - Queries Backfilling Irrelevant Mentions
Minor Vendor's status page →
Resolved after 5 hours 35 minutes, affecting Consumer Research Application and Listen, on May 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Consumer Research ApplicationListen
Update timeline
- investigating May 18, 2026, 05:15 PM UTC
We are currently investigating an issue where some queries are backfilling irrelevant mentions. This may result in unexpected or unrelated content appearing in query results. Our teams are actively investigating the cause and working to restore expected query behavior as quickly as possible.
- identified May 18, 2026, 07:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 18, 2026, 09:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 10:50 PM UTC
This incident has been resolved.
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