Brandwatch incident

Consumer Research - Queries Backfilling Irrelevant Mentions

Minor Resolved View vendor source →

Brandwatch experienced a minor incident on May 18, 2026 affecting Consumer Research Application and Listen, lasting 5h 35m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 05:15 PM UTC
Resolved
May 18, 2026, 10:50 PM UTC
Duration
5h 35m
Detected by Pingoru
May 18, 2026, 05:15 PM UTC

Affected components

Consumer Research ApplicationListen

Update timeline

  1. investigating May 18, 2026, 05:15 PM UTC

    We are currently investigating an issue where some queries are backfilling irrelevant mentions. This may result in unexpected or unrelated content appearing in query results. Our teams are actively investigating the cause and working to restore expected query behavior as quickly as possible.

  2. identified May 18, 2026, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 18, 2026, 09:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 18, 2026, 10:50 PM UTC

    This incident has been resolved.