Brandwatch incident

Consumer Research - Issues with dashboard filters

Resolved after 2 hours 53 minutes, affecting Consumer Research Application, on June 5, 2026.

resolved Jun 05, 2026, 01:19 PM UTC

The issue affecting dashboard filters has now been resolved. Our engineering team identified the root cause and implemented a fix. Dashboard filters should now apply correctly when changed. We will continue to monitor the platform to ensure stability and normal performance. Thank you for your patience while we worked to resolve this issue.

Started
Jun 05, 2026, 10:26 AM UTC
Resolved
Jun 05, 2026, 01:19 PM UTC
Duration
2h 53m
Detected by Pingoru
Jun 05, 2026, 10:26 AM UTC

Affected components

Consumer Research Application

Update timeline

  1. identified Jun 05, 2026, 10:26 AM UTC

    We are currently investigating an issue where some users have reported that dashboard filters are not applying when changed. At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to identify a resolution. We understand the impact this may have on your workflows and appreciate your patience while we work to resolve the issue. We will provide further updates as soon as more information becomes available.

  2. resolved Jun 05, 2026, 01:19 PM UTC

    The issue affecting dashboard filters has now been resolved. Our engineering team identified the root cause and implemented a fix. Dashboard filters should now apply correctly when changed. We will continue to monitor the platform to ensure stability and normal performance. Thank you for your patience while we worked to resolve this issue.

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