- Detected by Pingoru
- Jun 12, 2026, 02:25 PM UTC
- Resolved
- Jun 12, 2026, 07:20 PM UTC
- Duration
- 4h 54m
Affected: Data CollectionPlatformPublishEngageAudienceAdvertiseMeasureBenchmarkListenFilestack APICloud Elements EU ProductionInfluence (Paladin)
Timeline · 3 updates
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monitoring Jun 12, 2026, 02:25 PM UTC
We are aware that Facebook and Instagram are having stability issues natively, including users being unable to log in. We are currently unable to capture Facebook and Instagram data due to this disruption. Our Engineering teams are monitoring the situation closely.
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monitoring Jun 12, 2026, 05:08 PM UTC
Per Meta's status page (metastatus.com), some of the instability is resolved, while other functionality remains degraded. We are continuing to monitor closely.
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resolved Jun 12, 2026, 07:20 PM UTC
Thank you for your patience. Meta has confirmed all issues are resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 03:33 PM UTC
- Resolved
- Jun 10, 2026, 06:40 PM UTC
- Duration
- 3h 7m
Affected: Consumer Research ApplicationListen
Timeline · 2 updates
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investigating Jun 10, 2026, 03:33 PM UTC
We are currently investigating delays affecting query backfills within the platform. At this time, we do not anticipate any data loss. Our Engineering team is actively working to identify the cause and restore normal processing as quickly as possible. We will provide additional updates as more information becomes available.
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resolved Jun 10, 2026, 06:40 PM UTC
Thanks so much for your patience. The query backfill delays are now resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 01:00 PM UTC
- Resolved
- Jun 05, 2026, 05:54 PM UTC
- Duration
- 4h 54m
Affected: Consumer Research Application
Timeline · 2 updates
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identified Jun 05, 2026, 01:00 PM UTC
We are currently investigating an issue where some users may experience problems when attempting to perform bulk actions within the platform. At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We understand the inconvenience this may cause and appreciate your patience while we work toward a resolution. We will continue to provide updates as more information becomes available.
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resolved Jun 05, 2026, 05:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 10:26 AM UTC
- Resolved
- Jun 05, 2026, 01:19 PM UTC
- Duration
- 2h 53m
Affected: Consumer Research Application
Timeline · 2 updates
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identified Jun 05, 2026, 10:26 AM UTC
We are currently investigating an issue where some users have reported that dashboard filters are not applying when changed. At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to identify a resolution. We understand the impact this may have on your workflows and appreciate your patience while we work to resolve the issue. We will provide further updates as soon as more information becomes available.
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resolved Jun 05, 2026, 01:19 PM UTC
The issue affecting dashboard filters has now been resolved. Our engineering team identified the root cause and implemented a fix. Dashboard filters should now apply correctly when changed. We will continue to monitor the platform to ensure stability and normal performance. Thank you for your patience while we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 12:49 PM UTC
- Resolved
- Jun 04, 2026, 07:14 PM UTC
- Duration
- 6h 25m
Affected: Consumer Research Application
Timeline · 2 updates
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investigating Jun 04, 2026, 12:49 PM UTC
We are currently investigating an issue affecting Bulk actions in Brandwatch. Users may experience Bulk actions not being applied correctly or failing to complete as expected. Our Engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
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resolved Jun 04, 2026, 07:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 04:39 PM UTC
- Resolved
- Jun 03, 2026, 05:41 PM UTC
- Duration
- 1h 1m
Affected: Measure
Timeline · 2 updates
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investigating Jun 03, 2026, 04:39 PM UTC
We are currently investigating an issue affecting dashboards loading in Measure. Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
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resolved Jun 03, 2026, 05:41 PM UTC
This incident has been resolved. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 02:44 PM UTC
- Resolved
- Jun 03, 2026, 07:31 PM UTC
- Duration
- 4h 47m
Affected: Consumer Research Application
Timeline · 3 updates
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identified Jun 03, 2026, 02:44 PM UTC
We are currently investigating an issue affecting dashboard filters in Brandwatch. Users may experience dashboard filters not correctly filtering mentions. Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
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identified Jun 03, 2026, 04:16 PM UTC
We are continuing to work on a fix for this issue. Our Engineering team has found a temporary workaround in the meantime, please use the "Apply" button located at the bottom of the Filters list on a component to apply the changes. That will allow the Filters to correctly apply for now. Thank you for your continued patience while this is fully resolved.
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resolved Jun 03, 2026, 07:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 10:04 AM UTC
- Resolved
- Jun 03, 2026, 10:59 AM UTC
- Duration
- 54m
Affected: Consumer Research ApplicationInfluence PlatformPlatformListen
Timeline · 2 updates
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monitoring Jun 03, 2026, 10:04 AM UTC
We experienced a temporary disruption affecting access to the Brandwatch platform. Our team has restored functionality and is continuing to monitor the platform closely to ensure stability. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
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resolved Jun 03, 2026, 10:59 AM UTC
Earlier today, Brandwatch experienced a temporary service disruption affecting platform availability. The issue has been fully resolved, and all services are operating normally. Our team has confirmed that functionality has been restored and will continue to monitor the platform as a precaution. We apologize for any inconvenience and thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 01:25 PM UTC
- Resolved
- May 28, 2026, 05:20 PM UTC
- Duration
- 3h 54m
Affected: Data CollectionListen
Timeline · 3 updates
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identified May 28, 2026, 01:25 PM UTC
We are currently investigating an issue affecting query backfilling, where some queries are hanging, delayed, or remaining at 0% completion. Our Engineering team is actively investigating this with urgency, and we will continue to provide updates as we learn more. Thank you for your patience and understanding.
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identified May 28, 2026, 02:40 PM UTC
We are continuing to work on a fix for this issue.
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resolved May 28, 2026, 05:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 05:30 PM UTC
- Resolved
- May 20, 2026, 08:32 PM UTC
- Duration
- 3h 1m
Affected: Consumer Research ApplicationData CollectionListen
Timeline · 4 updates
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investigating May 20, 2026, 05:30 PM UTC
We are currently experiencing an issue where query backfills are delayed. Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
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investigating May 20, 2026, 05:51 PM UTC
We are continuing to investigate this issue.
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monitoring May 20, 2026, 07:00 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 20, 2026, 08:32 PM UTC
Thank you so much for your patience. The issue is fully resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 05:15 PM UTC
- Resolved
- May 18, 2026, 10:50 PM UTC
- Duration
- 5h 35m
Affected: Consumer Research ApplicationListen
Timeline · 4 updates
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investigating May 18, 2026, 05:15 PM UTC
We are currently investigating an issue where some queries are backfilling irrelevant mentions. This may result in unexpected or unrelated content appearing in query results. Our teams are actively investigating the cause and working to restore expected query behavior as quickly as possible.
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identified May 18, 2026, 07:03 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 18, 2026, 09:46 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 18, 2026, 10:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 02:28 PM UTC
- Resolved
- May 11, 2026, 03:23 PM UTC
- Duration
- 55m
Affected: Consumer Research ApplicationListen
Timeline · 4 updates
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investigating May 11, 2026, 02:28 PM UTC
We are currently investigating an issue affecting Dashboard Exports. Users may see a red banner message within the platform stating: “PDF/PowerPoint exports not available at this time”, and PDF or PowerPoint exports may fail to generate. Our Engineering team is actively investigating the issue. We will provide further updates as more information becomes available.
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investigating May 11, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
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investigating May 11, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
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resolved May 11, 2026, 03:23 PM UTC
This issue has been resolved. Thank you for your patience during our investigation.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 04:46 PM UTC
- Resolved
- May 06, 2026, 06:55 PM UTC
- Duration
- 2h 8m
Affected: Consumer Research ApplicationListen
Timeline · 2 updates
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investigating May 06, 2026, 04:46 PM UTC
We are currently experiencing an issue where query backfills have stalled. This may impact users attempting to process query backfills. Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
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resolved May 06, 2026, 06:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 01:48 PM UTC
- Resolved
- May 04, 2026, 02:52 PM UTC
- Duration
- 1h 4m
Affected: Consumer Research Application
Timeline · 2 updates
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identified May 04, 2026, 01:48 PM UTC
We’re currently investigating an issue affecting some users where the option to select a Data Source is unavailable when creating a new Dashboard. Workaround: In the meantime, you can create a Dashboard by navigating to an existing query via 'explore query' and then selecting the “Create Dashboard” option from there. This should allow you to proceed without needing to manually select a Data Source. Our team is actively working to resolve this issue and we’ll provide an update as soon as more information becomes available. Thank you for your patience.
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resolved May 04, 2026, 02:52 PM UTC
The issue affecting some users where the option to select a Data Source was unavailable during Dashboard creation has now been resolved. Users should now be able to create Dashboards and select a Data Source as expected. If you continue to experience any issues, please reach out to our support team. Thank you for your patience while we worked on this.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 07:23 AM UTC
- Resolved
- Apr 23, 2026, 09:17 AM UTC
- Duration
- 1h 54m
Affected: Consumer Research ApplicationListen
Timeline · 4 updates
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investigating Apr 23, 2026, 07:23 AM UTC
Hi Everyone, We are currently investigating an issue where query backfilling processes are stuck or delayed. As a result, some users may notice that historical data is not populating as expected, or that newly created/updated queries are not fully backfilled Apologies for the inconvenience caused and thank you for your understanding.
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monitoring Apr 23, 2026, 07:55 AM UTC
Processing of Query backfills has resumed. There is a backlog of Queries requiring backfilling currently. Therefore, we kindly advise refraining from creating new Queries for the time being.
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monitoring Apr 23, 2026, 08:53 AM UTC
We are continuing to monitor for any further issues.
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resolved Apr 23, 2026, 09:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 02:05 PM UTC
- Resolved
- Apr 21, 2026, 08:04 PM UTC
- Duration
- 5h 59m
Affected: Consumer Research ApplicationListen
Timeline · 3 updates
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investigating Apr 21, 2026, 02:05 PM UTC
We’re currently experiencing issues with data collection from TikTok, Threads, and LinkedIn Brand Mentions, which began around 5pm CET yesterday. This is affecting Consumer Research and Listen. Our Engineering team is actively investigating, and we’ll share updates as soon as more information becomes available.
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monitoring Apr 21, 2026, 07:06 PM UTC
Our Engineering team has deployed a fix for this issue and the data is now flowing again. The system is working through a backlog of the data still, and we'll confirm once everything is caught up again.
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resolved Apr 21, 2026, 08:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 10:41 AM UTC
- Resolved
- Apr 13, 2026, 02:41 PM UTC
- Duration
- 4h
Affected: Data Collection
Timeline · 3 updates
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identified Apr 13, 2026, 10:41 AM UTC
We are currently investigating an issue impacting data backfill for a subset of clients in Brandwatch. Our team has identified irregularities causing delays and incomplete historical data population in certain dashboards and queries. We are actively working to resolve the problem and restore full backfill functionality as quickly as possible. We will provide further updates as soon as more information becomes available.
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monitoring Apr 13, 2026, 11:14 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 13, 2026, 02:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 01:23 AM UTC
- Resolved
- Apr 13, 2026, 02:39 PM UTC
- Duration
- 13h 15m
Affected: Publish
Timeline · 4 updates
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investigating Apr 13, 2026, 01:23 AM UTC
We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network. At this time the issue appears to impact only Reel posts, with image posts publishing as normal. This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
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identified Apr 13, 2026, 10:53 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 13, 2026, 01:46 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 13, 2026, 02:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 02:22 PM UTC
- Resolved
- Apr 09, 2026, 02:52 PM UTC
- Duration
- 30m
Affected: Consumer Research Application
Timeline · 2 updates
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identified Apr 09, 2026, 02:22 PM UTC
We are currently investigating an issue where certain dashboard templates are not displaying any available queries. Our team has identified that this may affect users attempting to create or apply templates, resulting in empty query selections within the dashboard setup process. We understand the importance of this functionality and are actively working to determine the root cause. Further updates will be provided as soon as more information becomes available. Thank you for your patience while we work to resolve this issue.
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resolved Apr 09, 2026, 02:52 PM UTC
The issue affecting dashboard templates not displaying available queries has now been resolved. Thank you for your patience while we worked to resolve this.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 06:07 PM UTC
- Resolved
- Apr 08, 2026, 08:47 PM UTC
- Duration
- 2h 40m
Affected: Consumer Research ApplicationListen
Timeline · 2 updates
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investigating Apr 08, 2026, 06:07 PM UTC
We are currently experiencing an issue impacting Quick Search within Consumer Intelligence. Users may encounter incomplete or delayed results when using this feature. Our team is actively investigating the issue and working to identify the root cause. Please note Queries and Channels are not affected by this issue.
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resolved Apr 08, 2026, 08:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 08:21 AM UTC
- Resolved
- Apr 06, 2026, 02:35 PM UTC
- Duration
- 4d 6h
Affected: Publish
Timeline · 4 updates
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investigating Apr 02, 2026, 08:21 AM UTC
We are currently investigating an issue where Instagram posts in Publish are failing to publish. Our development team is working on a resultion. We appreciate your patience and will share updates as progress is made.
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investigating Apr 02, 2026, 06:00 PM UTC
We are continuing to investigate the issue where Instagram posts in Publish are failing to go live as expected. Based on our latest findings, this appears to be stemming from Meta’s side. Our development team is actively monitoring the situation. We are currently awaiting further updates. We understand the impact this may have and appreciate your continued patience. We will share further updates as soon as more information becomes available.
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monitoring Apr 03, 2026, 10:19 AM UTC
Instagram publishing has now been restored, and posts of all types are being published successfully again. Our engineers confirmed the issue was on Instagram’s side. We’re continuing to monitor the situation. We thank you for your patience and apologise for any inconvenience this issue has caused.
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resolved Apr 06, 2026, 02:35 PM UTC
Our engineers have confirmed that the Instagram API has stabilized and the issue with Instagram posts is reported as resolved. We thank you for your patience and we apologise for any inconvenience this may have caused.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 01:32 PM UTC
- Resolved
- Mar 31, 2026, 12:47 AM UTC
- Duration
- 3d 11h
Affected: Publish
Timeline · 3 updates
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investigating Mar 27, 2026, 01:32 PM UTC
We are currently investigating an issue where posts in Publish are failing to publish and remaining in processing state. Our development team is working on a resultion. We appreciate your patience and will share updates as progress is made.
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monitoring Mar 30, 2026, 04:32 AM UTC
Our Product Engineers have implemented a fix to resolve the issue where posts were failing to publish, remaining in a processing state. We are continuing to monitor the situation. We thank you for your continued patience and apologise for any inconvenience this issue caused.
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resolved Mar 31, 2026, 12:47 AM UTC
The implemented fix has successfully resolved the issue causing posts to remaining in a processing status. We thank you for your patience and we apologise for any inconvenience or confusion this may have caused.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 09:28 AM UTC
- Resolved
- Mar 25, 2026, 10:42 AM UTC
- Duration
- 1h 14m
Affected: Consumer Research Application
Timeline · 3 updates
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identified Mar 25, 2026, 09:28 AM UTC
We are currently investigating an issue where some users authenticating via Single Sign-On (SSO) may experience difficulties logging into Brandwatch. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience.
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monitoring Mar 25, 2026, 10:10 AM UTC
Update: SSO Login Issue We have implemented a fix for the SSO login issue, and services are now recovering. Our team is currently monitoring the system to ensure stability and confirm that all functionality is fully restored. We will provide further updates if any additional issues are identified. Thank you for your patience.
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resolved Mar 25, 2026, 10:42 AM UTC
Resolved: SSO Login Issue The issue affecting SSO logins has now been fully resolved. Our team has verified that all systems are operating normally, and access has been restored for all users. Thank you for your patience while we worked to resolve this issue. If you continue to experience any problems, please contact support.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 11:33 AM UTC
- Resolved
- Mar 19, 2026, 01:57 PM UTC
- Duration
- 2h 24m
Affected: Consumer Research ApplicationInfluence PlatformPlatform
Timeline · 2 updates
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monitoring Mar 19, 2026, 11:33 AM UTC
Access has largely been restored to the Platforms and our Engineering Team are monitoring the situation to ensure there are no further issues. We will continue to provide updates as more information becomes available, including progress toward resolution and any relevant workarounds. Thank you for your patience and understanding.
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resolved Mar 19, 2026, 01:57 PM UTC
We greatly appreciate your patience and understanding. We are pleased to announce that the platform access incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 07:30 PM UTC
- Resolved
- Feb 26, 2026, 07:56 PM UTC
- Duration
- 25m
Affected: Consumer Research Application
Timeline · 2 updates
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investigating Feb 26, 2026, 07:30 PM UTC
We are currently investigating an issue with SSO login redirects in Consumer Intelligence. Some users may experience difficulties accessing the platform via Single Sign-On. We will provide an update shortly.
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resolved Feb 26, 2026, 07:56 PM UTC
The issue affecting Single Sign-On (SSO) login redirects in Consumer Intelligence has been resolved. Users should now be able to successfully authenticate and access the platform without disruption.
Read the full incident report →
