Brandwatch Outage History

Hi Everyone, We are currently investigating an issue where query backfilling processes are stuck or delayed. As a result, some users may notice that historical data is not populating as expected, or that newly created/updated queries are not fully backfilled Apologies for the inconvenience caused and thank you for your understanding.

We’re currently experiencing issues with data collection from TikTok, Threads, and LinkedIn Brand Mentions, which began around 5pm CET yesterday. This is affecting Consumer Research and Listen. Our Engineering team is actively investigating, and we’ll share updates as soon as more information becomes available.

We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network. At this time the issue appears to impact only Reel posts, with image posts publishing as normal. This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.

We are currently experiencing an issue impacting Quick Search within Consumer Intelligence. Users may encounter incomplete or delayed results when using this feature. Our team is actively investigating the issue and working to identify the root cause. Please note Queries and Channels are not affected by this issue.

We are currently investigating an issue where Instagram posts in Publish are failing to publish. Our development team is working on a resultion. We appreciate your patience and will share updates as progress is made.

We are continuing to investigate the issue where Instagram posts in Publish are failing to go live as expected. Based on our latest findings, this appears to be stemming from Meta’s side. Our development team is actively monitoring the situation. We are currently awaiting further updates. We understand the impact this may have and appreciate your continued patience. We will share further updates as soon as more information becomes available.

We are currently investigating an issue where posts in Publish are failing to publish and remaining in processing state. Our development team is working on a resultion. We appreciate your patience and will share updates as progress is made.

We are currently investigating an issue with SSO login redirects in Consumer Intelligence. Some users may experience difficulties accessing the platform via Single Sign-On. We will provide an update shortly.

We are currently experiencing an issue with Instagram Reels not publishing as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.

We are currently experiencing an issue where the Listen module is not loading as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.

We are currently investigating reports of loading delays within the Consumer Intelligence platform. Some users may experience slow page loads or intermittent timeouts. Our engineering team is actively reviewing the issue, and we will keep you informed of any updates.

We are currently investigating reports of intermittent issues affecting parts of the Brandwatch platform. Some users may experience difficulties when logging in, including delayed authentication or temporary login failures. In addition, users switching between environments may notice unexpected delays or brief errors during the transition process. Our initial assessment indicates that this behaviour is related to external network infrastructure impacting traffic routing. The core Brandwatch application remains operational, however certain requests may be intermittently affected while routing stabilises. Our engineering teams are actively monitoring the situation, analysing traffic patterns, and working to restore full service stability as quickly as possible. We will continue to provide updates as more information becomes available.

We’re currently investigating an issue affecting incoming X data. Our engineers are actively working to identify and resolve the problem. Additional updates will be provided as soon as possible.