Brandwatch incident
Consumer Research/SMM - Password Reset functionality disabled
Resolved after 5 hours 51 minutes, affecting Consumer Research Application and Platform and 1 more, on August 21, 2026.
We are currently investigating an issue affecting the Reset Password functionality in Brandwatch. The Reset Password option is currently disabled. Our engineering team is investigating the issue and working to restore the password reset functionality as soon as possible. We apologise for any inconvenience this may cause.
Affected components
Update timeline
- identified Aug 21, 2026, 01:51 PM UTC
We are currently investigating an issue affecting the Reset Password functionality in Brandwatch. The Reset Password option is currently disabled. Our engineering team is investigating the issue and working to restore the password reset functionality as soon as possible. We apologise for any inconvenience this may cause.
- resolved Aug 21, 2026, 07:42 PM UTC
This incident has been resolved.
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