Resolved after 44 minutes, affecting Consumer Research Application and Listen, on August 4, 2026.
Resolved – The issue has now been resolved, and users are able to log in to Brandwatch again. We will continue to monitor the platform to ensure everything remains stable. Thank you for your patience while we worked to resolve this issue.
Affected components
Update timeline
- identified Aug 04, 2026, 03:07 PM UTC
We are currently investigating an issue affecting the Consumer Research platform. Some users may be unable to use the platform and may see the following error message: "Sorry, we were unable to load your project." Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We will provide another update as soon as more information is available.
- resolved Aug 04, 2026, 03:51 PM UTC
Resolved – The issue has now been resolved, and users are able to log in to Brandwatch again. We will continue to monitor the platform to ensure everything remains stable. Thank you for your patience while we worked to resolve this issue.
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