Brandwatch incident
Consumer Research - delayed and/or stalled Query backfills
Brandwatch experienced a major incident on August 5, 2026 affecting Data Collection and Listen, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 05, 2026, 02:10 PM UTC
We are investigating an issue that may cause query backfills to be stalled or delayed. As a result, some queries may take longer than expected to backfill historical data. Our team is actively investigating the issue and working to restore normal backfill processing. We will provide another update as soon as more information is available.
- monitoring Aug 05, 2026, 03:45 PM UTC
The issue has been identified, and we are monitoring the service to ensure query backfills resume processing as expected. We will continue to monitor the situation and provide a further update once the issue is fully resolved.
- resolved Aug 05, 2026, 04:07 PM UTC
This incident has been resolved.