Blackboard incident

Illuminate data in CDM_CLB not refreshed in US & EU regions

Major Resolved View vendor source →

Blackboard experienced a major incident on September 17, 2025 affecting Illuminate, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 12:29 PM UTC
Resolved
Sep 17, 2025, 04:26 PM UTC
Duration
3h 56m
Detected by Pingoru
Sep 17, 2025, 12:29 PM UTC

Affected components

Illuminate

Update timeline

  1. investigating Sep 17, 2025, 12:29 PM UTC

    We are currently experiencing issues with Class data pipeline in the US and EU regions, which may result in CDM_CLB data not being refreshed for some clients in these regions. Our team is actively working with the third-party partner Class Collaborate who is trying to resolve the issue and restore full functionality of the pipeline.

  2. monitoring Sep 17, 2025, 12:53 PM UTC

    The issue has been resolved by our third-party partner, Class Collaborate, and we have restarted data processing. We expect clients to see updated data within the next hour.

  3. resolved Sep 17, 2025, 04:26 PM UTC

    The incident has been resolved and all clients should see updated CDM_CLB data.