Blackboard Outage History

The issue has been identified, and a remediation is in progress. We will continue to monitor the situation and provide updates as information becomes available.

We are currently working with NetApp to resolve issue for 15 US clients and 5 LAC clients.

We are continuing to work on a fix for this issue.

A few Blackboard LMS clients are currently experiencing Intermittent issues. The team is investigating the root cause and working to restore normal performance.

Our team is actively working on the fix and continuing to investigate the root cause. We are closely monitoring the situation and working to restore normal performance as soon as possible.

Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET. We will continue to closely monitor the service and provide further updates as more information becomes available.

Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

We have identified the issue as being related to AWS CloudFront. We are actively working with AWS to restore service as quickly as possible. Our team is closely monitoring the situation and will provide further updates as soon as additional information becomes available.

We have identified the issue impacting a subset of customers. AWS has confirmed the issue and is actively working on mitigation efforts to reduce the impact. Our teams are closely monitoring the situation, coordinating with AWS, and working toward full recovery. We will continue to provide updates as more information becomes available.

AWS continues to work on mitigation efforts, and our teams remain actively engaged and closely coordinating with them. We continue to monitor the environment and provide updates as progress is made.

We have identified the query causing the performance issue. The team is actively working on a fix

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

All sites are online

We have identified the root cause of the issue related to Release Conditions. The team is working on a fix that will be released as soon as possible. In the meantime, we have updated production instances for customers that have opened a support ticket.

The engineering team is actively working on a resolution for the Release condition issue. As a temporary workaround until the fix is available, please remove any assessment access exceptions configured in the Gradebook (for example, custom start/end dates assigned to individual students). Once the exceptions are removed, the assessment will appear correctly in the student view. We appreciate your patience and understanding while we work toward a permanent resolution.

Resolved Update - The engineering team has completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of the fix to production environments is currently in progress and will continue across all the sites. Once the deployment is completed, the issue related to assessment visibility and Release Conditions will be fully resolved. The team will continue to closely monitor the environments following the deployment to ensure platform stability and expected behavior. We appreciate your patience and understanding throughout this process.

We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.

We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

We are experiencing a spike in activity beginning just before noon EST which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1 to 3 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

We have identified the root cause of the issue and are analyzing the options available to us to bring image generation back online. Please bear with us as we work through this. We are 'following the sun' on getting a solution deployed as soon as possible.

We have identified the issue and continuing to work on a fix for this issue. We will share an ETA as soon as it becomes available.