Blackboard incident

Ally - scores not being generated for new content in Blackboard (Europe, Asia, Canada)

Minor Resolved View vendor source →

Blackboard experienced a minor incident on January 2, 2026 affecting Ally - Canada and Ally - Asia Pacific and 1 more component, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2026, 02:42 PM UTC
Resolved
Jan 05, 2026, 03:08 PM UTC
Duration
3d
Detected by Pingoru
Jan 02, 2026, 02:42 PM UTC

Affected components

Ally - CanadaAlly - Asia PacificAlly - Europe

Update timeline

  1. investigating Jan 02, 2026, 02:42 PM UTC

    Blackboard LMS integrations in EU, Asia (Singapore) and Canada are not generating Ally scores for new content due to an issue with Blackboard being unable to send events to Ally. This is now under investigation by the product development teams.

  2. monitoring Jan 02, 2026, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 05, 2026, 03:08 PM UTC

    This incident has been resolved.